In order to meet the requirements of local economic transformation and service outsourcing in Jiangyin, Jiangyin Branch launched the call center business in time, which was highly affirmed by Jiangyin Municipal Party Committee and Municipal Government. It is reported that the "12345" hotline has established a dynamic information database including government management, public services, production and life. It integrates the service hotline of 122 local public service department, and has the service functions of information consultation, government guidance, hotline transfer, suggestion consultation, supervision and complaint, and life service.
In addition to emergency hotlines such as 1 10,19 and 120, there are also some public service hotlines in Jiangyin. These hotlines have helped the public to solve many practical problems and difficulties, but because there are too many numbers, they are not convenient for the public to use. This time, Jiangyin opened the "One Call and One Answer" service hotline, which not only retained emergency hotlines such as 1 10, 19 and 120, but also integrated the mayor's hotline, online complaint center and people's help center, and merged other service hotlines to build a government and citizens.
In the past few days, Jiangyin citizens can enjoy all-weather "one call and one hundred answers" service as long as they call the government's unified hotline 12345. It is reported that this newly opened "People's Livelihood Service Line" has received more than 1 10,000 calls for help and consultation.