Zhejiang information management consultant

You need to dial the area code corresponding to the business area before 123 15. 123 15 consumer hotline is a fee-based service, and the cases complained by users are under the jurisdiction of the administrative department for industry and commerce where the operator is located. For example, if a merchant needs the area code where the merchant is located in a different place, it is+123 15.

At the same time, it should be noted that if you need to make a complaint or report after dialing 123 15, you should answer the questions according to the staff's prompts, truthfully inform the facts, reasons and requirements of the complaint, and inform yourself of your name, address, telephone number or other contact information, as well as the name, address and telephone number of the respondent.

Extended data:

I. Precautions for dialing 123 15:

1, with a clear defendant; (Be sure to know the specific business information, such as store name, address, telephone number, etc. ) then make a complaint.

2. There are specific appeal requests, facts and reasons.

3. Belonging to the jurisdiction of the administrative department for industry and commerce; (The jurisdiction can be divided into market supervision and management and administrative law enforcement. Jurisdiction covers both functional and territorial aspects).

4. Consumers need to buy, use goods or receive services in their daily consumption.

Ii. 123 15 time limit for handling problems:

1, and decide whether to accept the complaint within 5 days after receiving it.

2. Mediation shall be terminated within 60 days from the date of receiving the complaint (excluding the testing time); If the mediation fails, the mediation is terminated.

Baidu Encyclopedia-123 15