1. If it involves the illegal operation of pet shops, such as unlicensed operation or violation of relevant laws and regulations, the market supervision department (such as the market supervision department or the industrial and commercial administration department) will be responsible for handling such problems.
2. If the service of the pet shop is unprofessional and damages the rights and interests of consumers, consumers can call 123 15 (consumer rights complaint telephone) to make a complaint.
3. If you encounter safety problems such as pet bites, you can call the police.
4. In the event of a civil dispute, the parties can choose to settle by themselves or bring a civil lawsuit to the people's court.
How to deal with complaints about dog abuse in pet shops;
1. First of all, we need to know the details of the complaint, including the identity of the complainant, the content of the complaint and the concrete evidence. While knowing the situation, keep calm and don't get too excited or emotional.
2. Check the situation inside the pet shop, including the pet's diet, accommodation, hygiene and health care. If abuse, fraud or other illegal acts are found, measures should be taken in time to ensure the health and safety of pets.
3. Understand the specific situation of the complaint, communicate with the complainant, understand the specific situation and needs, and try your best to solve the problem. At the same time, be patient and polite, and don't over-justify or refute.
4. Measures to be taken for abuse, fraud or other illegal acts, including stopping relevant acts, rectifying the internal environment of pet shops, strengthening management, etc. At the same time, take complaints seriously, rectify problems in time, and ensure that pet shops operate legally and in compliance.
5. If you can't solve the problem yourself, you need to seek the help of professionals, and you can consult relevant institutions or lawyers and other professionals for relevant advice and guidance.
To sum up, consumers can choose corresponding complaint channels according to the nature of the problem and collect relevant evidence to prove their rights and interests. Relevant government departments will investigate and deal with it according to laws and regulations to protect the legitimate rights and interests of consumers.
Legal basis:
Law of the People's Republic of China on Protection of Consumer Rights and Interests
Article 15
Consumers have the right to supervise the protection of goods and services and consumers' rights and interests.
Consumers have the right to report and accuse violations of consumers' rights and interests, as well as illegal and dereliction of duty of state organs and their staff in protecting consumers' rights and interests, and have the right to make criticisms and suggestions on protecting consumers' rights and interests.
Article 39
Disputes over consumers' rights and interests between consumers and business operators can be resolved through the following channels:
(a) negotiated settlement with the operator;
(2) Requesting consumers' associations or other mediation organizations established according to law to mediate;
(three) to complain to the relevant administrative departments;
(four) according to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration;
(5) bring a lawsuit to the people's court.