Shanghai municipal government hotline 12345 answering time

The government service convenience hotlines set up in various places and the government service convenience hotlines set up by relevant departments in the State Council and answered locally realize the No.1 service. The merged hotlines in all regions are unified as "12345 government service convenience hotline", and the voice call number is "12345", providing "7×24 hours" all-weather manual service.

Scope of acceptance of "12345 government service convenience hotline"

accept and hear a case

The non-urgent needs of enterprises and the masses include consultation, help-seeking, complaints, reports and suggestions in the fields of economic regulation, market supervision, social management, public services and ecological environmental protection.

No entertainment

Matters that must be solved through litigation, arbitration, discipline inspection and supervision, administrative reconsideration, government information disclosure and other procedures, matters that have entered the petition channel, and matters involving state secrets, commercial secrets, personal privacy and violations of social public order and good customs.