1, Harbin Railway Customer Service Center
045 1- 12306
2. Shenyang Railway Customer Service Center
024- 12306
3. Beijing Railway Customer Service Center
0 10- 12306
4. Taiyuan Railway Customer Service Center
035 1- 12306
5. Hohhot Railway Customer Service Center
047 1- 12306
6. Zhengzhou Railway Customer Service Center
037 1- 12306
7. Wuhan Railway Customer Service Center
027- 12306
8.Xi Railway Customer Service Center
029- 12306
9. Jinan Railway Customer Service Center
053 1- 12306
10, Shanghai Railway Customer Service Center
02 1- 12306
Nanchang Railway Customer Service Center 1 1
079 1- 12306
12, Guangzhou Railway Customer Service Center
020- 12306
13, Nanning Railway Customer Service Center
077 1- 12306
14, Chengdu Railway Customer Service Center
028- 12306
15, Kunming Railway Customer Service Center
087 1- 12306
16, Lanzhou Railway Customer Service Center
093 1- 12306
17, Urumqi Railway Customer Service Center
099 1- 12306
Xining Railway Customer Service Center 18
097 1- 12306
Extended data:
You can also contact customer service through the high-speed rail customer service center at telephone number 12306. The specific operation is as follows:
1. Open the high-speed rail housekeeper in your mobile phone 12306, and click the Personal Center in the lower right corner of the home page. After entering the personal center interface, you can see the high-speed rail customer service center and the air ticket customer service center. Here we open the high-speed rail customer service center.
2. After entering the customer service interface, you can contact customer service in the lower right corner of the interface. Click this option. Next, you will enter the contact customer service interface, where you can click on a question at will.
3. There is a message option at the bottom of the related questions interface, as shown in the figure. Click this option. In the next interface, we can enter our questions and contact information, and then click Submit.
Baidu Encyclopedia-12306 Booking Manual Customer Service Phone
What's the number for booking train tickets by telephone? The national railway telephone booking number is area code +95 105 105.
Customer service telephone number: 12306
Telephone booking train ticket process:
1. Please make sure that the telephone signal and communication environment are good before making a call.
2. Find out the train number and time you need to buy, and it is best to reserve two sets of ticket purchase schemes for yourself, so as to buy round-trip tickets under special circumstances.
3. In addition to being familiar with the telephone number, you need to know the telephone number of the local railway bureau, so as to avoid the phone being disconnected, and you can also purchase tickets smoothly by calling the local railway bureau.
4. After the telephone booking is successful, be sure to write down the 9-digit order number and the deadline for ticket collection, in case the order fails and the ticket cannot be collected. When you pick up the ticket, you must report the order number and the certificate number used to book the ticket to the conductor, one card and one ticket.
Remember to pick up the ticket within 24 hours after booking successfully. Telephone booking is only valid for 24 hours. After this time, the ticket will automatically expire.
6. There is an automatic ticket vending machine at the ticket office of the station, and you can pick up the tickets by yourself with the second-generation ID card.
Extended data
Frequently asked questions about telephone reservation:
1, telephone booking, which tickets can I buy?
Tickets can be purchased directly by booking tickets by telephone, except for student tickets, disabled soldiers tickets and other tickets that need discount coupons.
2. When can I book tickets by phone?
Telephone booking within 4 ~ 30 days before driving (including the day of ticket purchase); The service time is from 6: 00 to 23: 00 every day.
3. What identification documents can I use for telephone booking?
Please enter a valid ID number when booking tickets by telephone. At present, four kinds of documents are accepted: resident ID card, Hong Kong and Macao residents' travel permit to and from the mainland, mainland travel permit for taiwan residents and valid passports that can be used according to regulations.
4. When do I pay for the telephone booking?
After the telephone booking is successful, please pay the fare when picking up the ticket.
5. When can I pick up the tickets after booking by telephone?
After the telephone booking is successful, please pick up the tickets within the following time: if the tickets are booked before the same day 12, the order will be kept until the next day12; If the reservation is made after 0/2 o'clock on the same day/kloc-,the order will be kept until 24 o'clock the next day. If the ticket is not collected within the time limit, the order will be cancelled.
6. Is there an extra charge for booking tickets by telephone?
When making an appointment call, the railway department does not charge any extra fees except the telephone charges charged by the telecom operators.
There is no service charge when changing tickets at the station ticket window and automatic ticket vending machine.
7. Can I check and pay for the telephone booking on 12306.cn website?
At present, the telephone booking system and the Internet ticketing system are independent systems, and 12306.cn website does not provide telephone booking information inquiry, payment and other services for the time being.
Baidu encyclopedia-railway ticket reservation
China Railway 12306 official website-Telephone booking.
Railway station 24-hour consultation telephone The railway station 24-hour consultation telephone can call 1 14 or 12306.
1 14 telephone can provide users with number information service. Traditional services include priority number report, voice number report, brand query, query transfer, temporary number report, enterprise title, column name query, sorting number report, media extension and so on.
1 14 provides accurate information inquiry services such as merchant number and address for forwarding users, displays the information quantity of surrounding merchants according to the geographical location of forwarding users, and provides various services such as viewing the merchant location map, collecting favorite merchants, saving merchant numbers, and commenting on dialed merchants.
The telephone number for manual consultation of train tickets is 12306. When the phone is connected, press 0 to connect the manual service. The telephone number 12306 only supports consultation and complaint services, and does not provide reservation, return and change services.
In addition, if you have booked the train ticket of 1 14 online, you can call our customer service hotline 025-68955055 to refund or change it.
Railway customer service telephone manual service hotline 24 hours? Railway customer service telephone manual service hotline 12306 24 hours. 12306 online customer service is a 24-hour self-service train booking telephone. You can consult if you need it. China Railway Hotline 95306, booking telephone 95 105 105.
"Railway 12306" is the official mobile phone ticketing application software launched by China Railway Customer Service Center. It shares user, order, ticket amount and other information with the official website of train tickets, and uses unified ticketing business rules. The software has the functions of air ticket reservation, online payment, change, refund, order inquiry, common contact management, personal data modification, password modification and so on.
On June 5438+ 10, 2022, the railway department coordinated the precise requirements of epidemic prevention and control and the convenient travel needs of passengers, and constantly improved service measures to facilitate passengers to purchase tickets and return and change their visas. Extend the ticketing service time of 12306 website from 5: 00 to 23: 30 every day to 5: 00 to1:00 the next morning; Provide 24-hour internet refund service, and the deadline for refund is extended from 25 minutes before the bus stop.
Quality requirements of railway customer service telephone manual service hotline
Rich industry knowledge and experience is an essential weapon to solve customer problems. No matter what industry you do, you need professional knowledge and experience. You should not only know how to communicate with customers and apologize to them, but also become an expert in product knowledge and be able to explain all kinds of related questions raised by customers.
If the customer service staff can't become professionals in the industry, not professionals, then some problems may not be solved. As customers, what we want most is the respect and help of service personnel. Therefore, customer service personnel should have rich industry knowledge and experience.
What's the telephone number for booking a train ticket (1)? Telephone for booking train tickets: The telephone number for booking train tickets nationwide is area code +95 105 105.
(2) Booking Range Train Booking Telephone: Full-price tickets, children's tickets, student tickets and disabled soldiers' tickets can be booked by telephone booking, and no change or refund is required.
(3) Service time: Telephone booking deals with the telephone booking of trains within 4-30 days before departure (including the day of ticket purchase); The service time is from 6: 00 to 23: 00 every day.