Taobao customers withdrew the news. Does the customer service need to reply?

Taobao customers withdrew the message, and the customer service will still politely ask the customer's needs.

Based on the operation concept of customer first, the platform requires customer service personnel to answer customer inquiries in detail. Although the customer withdrew the information, it means that he must have some problems to solve, so the customer service will still ask.

Withdraw information, open Taobao APP, select the message button at the bottom right of the page, and then click Shop Chat. Find the message that needs to be recalled, hold it down, and then click the Recall button. Finally, the chat interface will prompt a cash withdrawal message, indicating that the cash withdrawal is successful.