Hospital pharmacy work summary template 1
Time flies, 20 years have passed. In the past year's work, pharmacies have conscientiously implemented the relevant laws and regulations on drug management, effectively ensuring the safety, effectiveness, economy and rationality of people's drug use. Under the care and guidance of hospital leaders, with the strong support and help of relevant departments and departments, and closely surrounding the work priorities and requirements of pharmacies, the members of the general practice have successfully completed various tasks and objectives in a spirit of unity, cooperation and pragmatism. The work of the Pharmacy Department in the past year is summarized as follows:
First, improve the workflow, improve work efficiency, and facilitate the care of patients.
Pharmacy is an important window for pharmacy department to directly face nurses and patients. How to facilitate nurses and patients and how to improve work efficiency is the focus of pharmaceutical work. With the increase of daily workload, in order to better improve pharmacy work, improve work efficiency and better facilitate nurses and patients, on the premise of meeting the requirements of nurses and patients, we should first communicate with nurses and patients, tell them to wait patiently, and team members should work together to complete the prescription as soon as possible. This also fully reflects the enthusiasm of all the staff in the pharmacy, and Qi Xin worked together to overcome the difficulties.
Second, do a good job in drug planning and drug inventory.
Do every job carefully, meticulously and meticulously, and lay a good foundation for the next work.
According to the requirements of ensuring the first-line clinical medication, according to the monthly sales situation and prescriptions of clinical departments, customized drugs are prepared and submitted on time to meet the drug supply needs of clinical departments. In the past year, pharmacies have been able to supply medicines well. Pharmacy personnel carry out drug inventory. In order to ensure the accuracy of the inventory data, the monthly drug inventory work is arranged near the off-duty time. In order to ensure the accuracy of drug operation data in the information system, check the computer at any time. Strictly implement the operating rules and prescription system to ensure the smooth progress of the inventory work, and ensure that the computer data of the drugs in stock are consistent with the account books, the accounts are consistent with the contents, and there are no mistakes and accidents. The inventory of drugs is carried out in a reasonable and orderly manner.
Third, do a good job in drug management.
After receiving the planned drugs, carefully check and accept the drugs, carefully check the validity period of the drugs, and earnestly do the daily maintenance of the drugs. At work, according to the seasonal changes and the use of drugs in clinical departments, the drug purchase plan is adjusted in time, and a small amount of drugs are used many times, so that common drugs are often used and new ones are often produced. Work closely with clinical departments to prepare prescriptions and drug collection lists for each ward to ensure the quality of drugs. At the same time, we should do a good job in rational drug use, improve the implementation of treatment programs, and strive to improve our own quality, so as to better strengthen management, ensure the quality of drugs, and ensure the safety, rationality, effectiveness and economy of patients' drug use.
Fourth, standardize the management of special drugs.
Drugs containing "poisonous hemp" should be managed in strict accordance with "one-to-four specialized classes". Namely: special person, counter, double lock, special account and special party, and strictly implement the handover system. This year, pharmacies realized the unification of prescriptions, drugs and stocks, and there were no problems such as prescription drug distribution and drug shortage.
Five, strengthen business learning, and strive to improve the quality of service.
Earnestly study drug knowledge every quarter, make adjustments in strict accordance with the hospital prescription management system, pharmacy dispensing work system and pharmacy dispensing duties, adhere to the "four checks and ten pairs", prevent errors and accidents, and master the pharmacy dispensing work system and pharmacy dispensing duties skillfully. Over the past year, we have served patients wholeheartedly, treated people with courtesy, served warmly and answered questions patiently.
Improve their own quality and professional level through continuous practice.
Work direction in 20-2000: continue to improve service attitude and quality, correct and solve problems in time when found, and actively improve service attitude in combination with work practice. Take business learning as the top priority. Actively participate in the business study organized by the college and increase new knowledge. The work of dispensing requires us to be very careful and careful, and we can't make any mistakes in our work. If the economy is light, it will cause irreparable losses to the physical and mental health of patients and the economy and reputation of hospitals. It is particularly important to establish and improve various rules and regulations, which can ensure the implementation of drug quality management systems and procedures, strengthen standardized operation, give full play to strengths, improve work quality and efficiency, and prevent errors and accidents. Report adverse drug reactions in a timely manner according to regulations. Do a good job of drug inventory every month, and the pharmacy supervisor will assist the finance department to do a good job of drug economic accounting. The shortcoming is that the professional knowledge is not solid enough, and we must work hard to improve it.
In short, looking back on the work in the past year, we will continue to carry forward the good rules and regulations of the department, carry forward the ideas of the masters, study hard and work hard to meet the new starting point, new opportunities and new challenges in the new year. We believe that we will do better.
Hospital pharmacy work summary template 2
The 20-year central work is coming to an end, and pharmaceutical work is no exception. As a pharmacy manager, I have a deeper understanding of pharmacy work, and the process work is more detailed and timely. At the same time, with the development and supervision of quality mutual inspection between the US Food and Drug Administration and the Municipal Health Bureau in Haikou, the systematic work of our central pharmacy is gradually improving.
During this year, pharmacies seriously implemented the laws and regulations on drug management. Under the care and leadership of the leaders of the superior departments and the center, and with the strong support of relevant functional departments and departments, all the staff of the department have successfully completed various tasks and objectives with the spirit of unity, cooperation and pragmatism. The work of central pharmacy in 2000 is summarized as follows:
First, improve the workflow, improve work efficiency and facilitate patients.
Outpatient pharmacy is an important window for pharmacy department to directly face patients. How to facilitate patients and improve work efficiency is the focus of pharmacy work.
1, the pharmacy staff of the central pharmacy is fixed at five, but with the increase of daily outpatient service, the workload will also increase. In order to improve pharmacy work, improve work efficiency and facilitate patients, on the premise of meeting patients' requirements, we should first communicate with patients and tell them to wait patiently to achieve "San Xiao service". The pharmacy staff will cooperate to prepare prescriptions as soon as possible, which fully reflects the enthusiasm of the pharmacy staff and the spirit of Qi Xin's concerted efforts to overcome difficulties.
2, do a good job of drug management and monthly inspection. After the drugs are put into storage, the drugs should be carefully checked and accepted, the validity period of the drugs should be managed, and daily maintenance should be carried out. At work, according to the seasonal changes and outpatient drug use, the drug use plan should be adjusted in time, and a small amount of drugs should be used many times, so that commonly used drugs are always new, and at the same time, a lot of drug use funds can be saved. Every day, the staff on duty will sort out the medicines.
3. Do a good job in financial reconciliation. According to the unified management and requirements of the center, close the accounts every day and submit the amount and financial statements in time. After monthly inventory, report relevant information to the leaders in time to ensure that the pharmacy accounts are consistent.
4. Since the implementation of medical insurance outpatient settlement for urban residents in Haikou City, outpatient settlement has been made more than 1000 times every year, and the data has been uploaded in a timely, accurate, detailed and timely manner without abnormality.
Second, self-clean government construction and discipline.
As the head of the department, I can be strict with myself in the past year, be good at dealing with people, unite and cooperate, actively cooperate with the heads of relevant departments to complete the work, obey the leadership and organizational arrangements, have overall awareness and overall concept, and strive to improve the quality of medical services.
In a word, although some achievements have been made this year, there are still some shortcomings. I hope to improve in my future work, study hard at the political and professional level, improve my service attitude and serve the people wholeheartedly. I wish Dayuan Community Health Service Center more brilliant tomorrow.
Hospital pharmacy work summary template 3
Time flies and 20 years are coming to an end. Looking back on this year's work process, it is not difficult to find that with the care and help of leaders and colleagues, our pharmacy has made breakthrough progress. The pharmacy staff in our hospital insist on integrating theory with practice, constantly explore and innovate, and through their own efforts and work-related experience, their knowledge has been continuously broadened and their professional quality has been continuously improved. Based on the idea of uniting colleagues and seeking truth from facts,
Looking back on one year's work, our hospital pharmacy has made some achievements in the following aspects:
Drug procurement: make plans and arrangements, adhere to the work of obtaining drugs three times a week, make preparations for specialized drugs on Monday and Wednesday, and ensure the inventory supply of pharmacies. According to the needs of doctors, seasonal changes and the development of new drugs, we have gradually replaced and updated the varieties and dosage forms of drugs.
Drug dispensing: We have strengthened our business study and enhanced our sense of responsibility. When dispensing prescriptions, we carefully check each prescription and doctor's advice list in accordance with the dispensing principles and relevant regulations, and find unclear or unqualified prescriptions. We communicated with doctors in time to avoid some medical accidents.
Drug quality: We check the expiration date and quality of drugs once a month to ensure the safety of clinical medication. For recent drugs, we report to leaders and doctors several months in advance to prevent drug backlog and waste. For expired and deteriorated drugs, we report them in time and deal with them according to regulations.
Special drugs: We abide by relevant laws and regulations and strictly follow the management requirements of "five specialties", that is, special personnel, special counters, special prescriptions, special accounts and special books are registered.
Accountant: We strictly control the warehousing of drugs, so that there are records, accounts, audits and details. Inventory twice a month, and the accounts and goods are consistent.
Service: We actively take measures to report the drugs urgently needed by patients.
Safety: strengthen safety awareness, investigate potential safety hazards in departments, do a good job in fire prevention and theft prevention, and ensure the safety of pharmacies.
Working direction
First, we need to continue to improve the service attitude and quality, solve and correct problems in time when they are found, and strive to satisfy patients, leaders and ourselves in combination with the actual work.
Second, it is necessary to further strengthen business learning, take business learning as the top priority, actively participate in various activities organized by hospitals, and constantly improve their ideological and cultural quality.
Third, we need to give full play to our advantages, improve the quality and efficiency of our work, put an end to mistakes and accidents, and report adverse drug reactions in time according to regulations.
Now I will summarize my experience and feelings in sales in the past year as follows:
First, earnestly implement the post responsibilities and earnestly perform their duties.
1, go to work on time every working day, and don't be late or leave early;
2. Strive to complete the requirements in the company's sales management measures;
3. Strictly implement the procedures of product warehousing;
4. Strictly abide by the company's rules and regulations;
5. Have a high degree of professionalism and a high sense of ownership;
6, complete other work assigned by the leadership.
Job responsibilities are the job requirements of employees, and also the standard to measure the quality of employees' work. Since I have been engaged in business work, I have been taking post responsibilities as the code of conduct, starting from work bit by bit, and strictly demanding that my behavior conform to the provisions in the normative responsibilities. In daily work, we should first start with the knowledge of drugs, carefully analyze the market information while understanding the knowledge, and formulate the marketing plan in time. Secondly, I often communicate with other colleagues frequently to analyze the market situation, existing problems and countermeasures.
Second, correctly handle customer complaints and solve them properly in time.
For example, the daily reception of customers returning drugs, try to be sincere-oriented, convince people by reason, convince people by virtue, convince customers of the curative effect with professional knowledge and sales skills, and avoid such things as returning drugs.
3. Earnestly study our company's relevant drug knowledge, resolutely guide customers to use drugs rationally, organize groups to study drug knowledge and relevant laws and regulations such as Drug Administration Law, Drug Management Quality Management System, Product Quality Law Post System, etc. With the joint efforts of everyone, we passed the GSP certification of Zhejiang American Food and Drug Administration at one time.
Fourth, the market prospect analysis
1. In the environment of market economy, all walks of life can't avoid competition, so can the pharmaceutical industry. There are four main means of competition in modern pharmaceutical retail industry.
(1), scale competition
(2) service competition
(3) Price competition
(4) product competition
Our company has not applied for medical insurance in Hangzhou and Zhejiang Province for the time being, which has greatly affected the sales of cardiovascular and cerebrovascular drugs and endocrine drugs. But the biggest advantage of our company is the complete range of high-end products, especially the biological products that are in short supply in the market. We can use these advantages of our company to drive the sales of other products. Try to work hard on service and price, and strive to make mobile customers a stable customer base.
2. Marketing model analysis: act according to circumstances, explain skills = resolve objections.
In drug recommendation, customers will ask questions at any time or criticize drugs for various reasons. Questioning and nitpicking are the deep-seated problems that customers are not clear about the performance, quality, packaging, price and after-sales service of drugs before buying, or have some doubts about drugs, or other various objections. In order to resolve customers' objections to drugs, shop assistants need to improvise and master certain interpretation skills.
3. The first variety alliance provides small and medium-sized pharmaceutical retail enterprises with the strength to compete with large enterprises, so that small and medium-sized enterprises have the capital to ask manufacturers for lower supply prices and compete for more exclusive products. This competitive trend will lead to the change of market leaders from merchants to manufacturers, and whoever gets the support of manufacturers will get the market. It will be inevitable for the pharmaceutical retail industry to reach a strategic cooperation agreement with pharmaceutical manufacturers. People's Pharmacy, Kyushu Pharmacy, Tiantianhao Pharmacy, etc. Keep the drug price in Hangzhou to a minimum, and rapidly expand the chain stores in a short time. In view of the shortage of high-end drugs, our company will have a certain degree of competition with the above pharmacies. We urgently need the strong support of the head office and strive to represent more and better varieties.
Verb (abbreviation of verb) working hypothesis
Summarizing the work in the past few months, there are many problems and shortcomings. In terms of working methods and skills, we need to learn from Manager Jin and other colleagues and peers. We plan to learn from each other's strong points on the basis of our work in the first half of the year, focusing on the knowledge, performance, usage and dosage of drugs, so as to better serve our customers. Apply for medical insurance as soon as possible, seize the opportunity, apply for pharmacy outpatient service as soon as possible, sell drugs more conveniently and reasonably, maintain customers, form a stable customer base, and suddenly challenge higher sales records.
Suggestions of intransitive verbs on company management measures and services
1. I hope leaders can widely publicize our Yi Nian Pharmacy on the Internet website, so as to prepare for the future development of e-commerce.
2. Colleagues who are strict in rewards and punishments and encourage progress.
3. I hope that the personnel department of the company will strengthen staff training, strengthen team spirit and organize more collective activities at ordinary times.
Hospital pharmacy work summary template 4
From the moment I stepped into yiguang, I deeply realized that superb medical skills, understanding of humanities, ideals and innovation are the qualities that medical staff have in the new period. Let me briefly summarize this month's work.
First, conceptually.
As a pharmaceutical professional, I deeply realize that it is not enough to learn from books, and it is impossible to apply what I have learned. Only by combining theory with practice can we bring what we have learned to people. Most customers of retail pharmacies are non-professionals and know little about drugs, so when selling drugs to customers, we should explain the use and performance of drugs to customers as much as possible and be responsible for every customer. When I moved from ruitai store to Zhongshan store, no matter which pharmacy I was in, I strictly followed all the rules and regulations, followed the example of old employees, needed advice and worked hard, which greatly expanded my knowledge, enriched my thinking methods and realized the real significance of my work. In the course of nearly two months' work, I changed from blind passivity in the first month to initiative, found the direction and found my own way of thinking. I am also fully aware of the reason why I always turn to others when I encounter problems. When you encounter difficulties that cannot be solved temporarily, a new idea will inevitably emerge in your mind, thus solving the immediate difficulties well.
Second, in learning.
"The master leads the door and practices in the individual." Although the pharmacy staff are not educated, but "a threesome, there must be my teacher!" "The way they sell things in pharmacies gradually fades in my mind, and I also" choose the good and follow it, and change it. " "During my stay in Zhongshan Store, I carefully checked my work in the first month, improved my study methods and made a study plan, and achieved unexpected results. The importance of drugs is beyond doubt. The dazzling array of medicines on that shelf is just like Chinese characters. Only by mastering them more firmly can you write good sentences and articles. And the combination of drugs is like an idiom. Only by understanding its true meaning can we write a peerless chapter. Drugs, like civil and military officials, have their own duties. Only by using the right people can we achieve the expected results.
Third, in terms of sales volume.
I am also gradually promoting some simple drugs to my customers. Sales is the most training for people to deal with and speak with others. When receiving patients, many patients need to consult when purchasing the required drugs, so they should skillfully introduce drugs to patients and improve customers' trust in pharmacies.
Fourth, in terms of life.
After living for nearly two months, I have adapted to the living environment here. Get along well with roommates and help each other when encountering difficulties, regardless of each other. But I'm not used to eating. The leader says it's good to be a vegetarian, but I know it's good to be a vegetarian. But it's time for us to grow up, to be upright, to mature, and to need a lot of nutrition to supplement the energy consumed every day. Unlike you, we are thin and have no vegetarian capital. I hope my life can be improved accordingly. The leader also said to be contented, but I don't think contentment is good. Being content with Changle and not making progress, times are different.
Hospital pharmacy work summary template 5
From 20 to 2000, pharmacies adhered to the principle of "patient-centered" in all their work, conscientiously implemented the relevant sports laws and regulations of "tree, turn and rush", and taught and practiced sports spirit and drug administration. Under the close cooperation of the center leaders and relevant business departments. Through the full cooperation of all the staff in the pharmacy, we firmly supported the work priorities and requirements of the center and successfully completed all the work and objectives arranged by the center. The situation in the first half of the year is as follows:
First, strengthen theoretical study.
This year, our department has strengthened business learning through systematic learning, especially all kinds of learning issued by superiors. Improve the ideological consciousness of department staff, strengthen judicial awareness, consciously abide by the law, consciously resist unhealthy trends in the industry, serve patients wholeheartedly with the concept of quality first and patients first, and do a good job in the pharmacy at the front desk window.
Second, improve the workflow and improve work efficiency.
The key point of pharmacy is to ensure the real-time drug supply for patients. By improving the workflow and fully mobilizing the enthusiasm of the staff, Qi Xin worked together to improve the work efficiency, effectively changing the plight of patients who could not get medicine as soon as they got off work, so that patients could not finish their work and our department could not get off work, which provided convenience for patients. In business, earnestly complete the ordering system and project drug plan of various drugs. Check the quantity, package, label and related list of each batch of drugs before storage. Check with the procurement plan, and improve the registration and naming procedures for warehousing acceptance. Ensure that the drugs arrive on the same day and enter the computer system and the system network of the Food and Drug Administration. Reasonable measurement of drug demand, according to the requirements of drug and biological products management, record the indoor temperature and cold chain temperature twice a day. Hand over the drug inventory every day after work. Conduct a large warehouse once a month, report a monthly project report and make a monthly statement every three months. At the beginning of each quarter, it is necessary to determine the drug demand for the next quarter, collect drugs, record the removed drugs in real time, and distribute the project drug ethazine rifampicin tablets in the first half of the year; 55,920 tablets, Yifu tablets; 28590 tablets, ethambutol; 9000 tablets, SM 30 tablets, water 30 tablets each, combined with HRE；; 300 boards, distribution of biological products: 706 imported rabies vaccines, 236 domestic hepatitis B vaccines, 25 hepatitis B proteins, 84 imported hepatitis B vaccines for children, 76 imported hepatitis B vaccines for adults and 3,455 domestic rabies vaccines.
Third, strictly implement the drug procurement model to ensure the real-time supply of drugs.
In strict accordance with the Drug Administration Law, the Measures for the Supervision and Administration of Drug Circulation, the Quality Standards for Drug Business, and other relevant regulations, all drugs are purchased from licensed enterprises, and contracts are signed according to law, and the quality terms are also indicated to ensure the safe and real-time supply of drugs for clinical patients, that is, to understand the dynamic demand of drugs in clinical departments and control the information feedback after medication. Ensure the rationality, safety and patient satisfaction of clinical medication. According to the new requirements of superiors and relevant business departments, the Center revised and improved the drug warehousing system of SFDA.
Four, drug storage, use, inventory and accounting.
Strengthen the management of drug storage, do not conduct spot checks on the work flow of the department and the quality of work in each position on schedule every month, and supervise the staff of the department to conscientiously implement various management systems. In order to further strengthen drug quality management, at least at the end of each month, the storage quality and expiration date of drugs should be counted once. In order not to delay other work, the inventory work should be controlled nearby and after work as far as possible. In order to ensure the accuracy of drug data, it should be checked with daily inventory for many times and three times, and the results should be summarized in written form, saved and filed in real time, and the operating procedures should be strictly implemented. Help finance to do a good job in drug economic verification for half a year. Everyone in the department should memorize the "basic knowledge of drugs" and be strict with themselves to ensure that there are no accidents. When distributing drugs, try to distribute drugs according to the principle of validity and first-in first-out, so as to avoid the appearance of expired drugs, and strictly implement the requirements of the Interim Provisions of the State Administration of Pharmaceutical Products on the Quality Management of Drug Use in Medical Institutions, effectively ensure the quality of drugs in our center and ensure the safety of patients' medication.
There are still many shortcomings in the first half of the year. Our department will find out the reasons in the future work, carefully formulate a perfect system, reduce the loopholes in the work system and articles of association model, do a better job for patients, satisfy patients, and reassure leaders.
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