If your parcel has not been notified two weeks after being sent to the customs, the recipient can try the following two methods:
1. Telephone consultation: Packages are usually sent to the customs of the local post office, so we can call them directly and ask them what to do. Although the answer from calling 1 1 183 (or 1 1 185) is mostly waiting, we can still get the consultation number from the local customs post office. Or get the phone number from 1 14.
2. Direct door-to-door: According to the customs instructions: "If the recipient has not received the customs email notice, he can go to the postal window to reissue the email notice with the valid identity certificate of the recipient, and then go through the relevant customs formalities." Many people will encounter the situation that the phone can't get through and the line is always busy. If you confirm that the parcel has been sent to the local customs, you can also take time to pick it up directly at the customs.