1. When the manicurist is talking to the customer, if there is anything wrong with the customer, he can't immediately deny the other party, lest the customer feel humiliated. He should first affirm the other party's ideas, and then find the right time to raise objections, so as not to embarrass the customers.
2. Echo method: If the customer's point of view is extreme, we can repeat our own point of view appropriately to let the customer know that your idea is an exception.
Questioning method is a good way to speak, and we can learn what we need to know directly. But in the process of asking questions, the questions asked must not involve the privacy of customers. Try to choose some common questions that customers are sure to answer.
4. Appropriate topic change method: If there are some questions that need to be understood, then we can choose the right time to change the topic skillfully in the conversation, and don't be too deliberate, lest customers think that we are prying into privacy.
5. Decision-making method: If you are a professional manicurist, you can make your own decision decisively for the customer with your professional quality when the customer is hesitant, helping the customer to dispel doubts and facilitate the transaction. ?