12345 can solve the following problems:
1, publicize the principles and policies of the party and the government, reflect social conditions and public opinion, and assist leaders in dealing with social hot and difficult issues.
2, responsible for accepting the masses' criticisms and opinions on government work.
3, responsible for accepting, coordinating and solving the difficulties and problems encountered by the masses in daily life.
4, responsible for the construction and development of the mayor's public telephone network.
5, responsible for the mayor's mailbox work and letters from the masses.
6 consultation on administrative functions, responsibilities, policies, procedures and other public service information.
7. Complaints, opinions and suggestions on administrative management, social management and public services.
8. Assist in the management of non-emergency management and services within the scope of authority.
9. Report illegal acts that endanger people's lives and property, public property and economic and social development.
10. Praise the work and administrative efficiency of government departments and their staff.
12345 related news
The working hours of 12345 are generally 24 hours, from 9: 00 a.m. to 5: 00 p.m. from Monday to Friday, and the rest of the time is usually voice messages, which are recorded by the staff on normal working days.
12345 hotline work accepts the legal supervision of deputies to the people's congresses at the corresponding levels and the democratic supervision of CPPCC members, submits the operation of 12345 hotline and the handling of various departments as required, publicizes it to the public through appropriate means, and voluntarily accepts social supervision; Comprehensive use of system supervision, written supervision, special supervision, instruction supervision and other ways to urge and urge the organizer to handle.
Reference to the above content: Baidu Encyclopedia-12345 government service convenience hotline