The highest level of process management is to make employees have no chance to make mistakes;
Why is China the second largest economy in the world? But in China, there are very few decent enterprises that can stand on the world;
Because China mostly relies on efforts to support enterprises and excludes Huawei, few enterprises can compete with the United States.
We should always advocate that hard work is not as good as smart work.
Leverage helps us do this skillfully.
When everything needs self-reliance, we can't give full play to our advantages;
Now, Lenovo is actually a very worthless company. Because he just assembled Intel's chips and Microsoft's system into a computer, and he didn't have his own core technology.
The possible impact of policies on the economy and how the economy itself affects our own business development;
The United States is a big country, a big enterprise and a small government. high efficiency
The per capita profit gap between Huawei and Apple may be more than 30 times. The per capita sales created by Huawei are almost less than 50% created by Apple.
Don't just look at the volume. The fundamental measure of an enterprise's value in the future lies in one index: per capita efficiency;
China is a big country, a small enterprise and a big government.
A person's progress in an excellent company for three years far exceeds his achievements in a mediocre enterprise for thirty years;
Without valuable people, how to create valuable products for customers? Without valuable products, how can we get the expected added value?
The top ten enterprises in Korea, led by Samsung, account for 46% of the total GDP in Korea, and 10 enterprises account for half of the total GDP in Korea.
Most enterprises like to recruit fresh graduates on campus;
A good company recruitment is a blank sheet of paper, full of processes and culture. A solution hardware, a solution software;
Under the system mode, talents can be copied quickly and at low cost in a large area;
Not by talent, but by team, not by a few people, but by the whole, not by experience, not by process, not by system;
The listing of the first generation enterprises in China is basically pegged by foreign capital. Without international investment, it is difficult to think internationally.
Only by making small companies into big companies and big companies into everyone's companies can there be a future.
Second, the development and system of enterprises
System law
Excellent enterprises are not supported by talents, relationships and missions, but by perfect systems, which are large-scale interaction and interdependence;
Really don't follow the lead, success is also Xiao He, and failure is also Xiao He;
Logic: The life span of an enterprise is much longer than that of an entrepreneur, which is the characteristic of an excellent enterprise. Even experienced the joint efforts of one generation, two generations and three generations.
Enterprises are like people; What systems does the enterprise have? Cut the enterprise into several systems, no matter what you do. First, is your strategic system complete in these three years? Is there a process of strategy formulation, strategy decomposition, strategy implementation by various departments and strategy evaluation? After the completion of each year's strategy, did you give it a comeback? What was successful in the past year and what needs to be revised? Otherwise, how can you make a strategy for next year?
No business process is exactly the same.
How to design an excellent process?
The United States has Six Sigma and 5S management;
McDonald's-McKinsey as a strategy; The public relations are made in Macao; Marketing is Leo Boehner; Finance is the four major accounting firms, and the law has legal consulting institutions;
Americans are the initiators of this process. Deming pdessay
Enterprises don't need to do everything, many things can be outsourced, and professional people can do professional things;
All informatization, including CRM and ERP, is almost the result of the process. We estimate the sales volume in the enterprise as a process, and the process of setting the target is six steps, and sales should also be cut into a process. Construct several important processes in the field of marketing and production, and transform them into marketing system, production system and quality system to meet the next competition period;
The best process comes from the refining of the best world. Process is the refinement of excellent practice; The process comes from a few people and serves the whole;
1. Collect information and get facts. Make a decision, 3. Take action, take action
Say goodbye to the extensive era and enter the process era of intensive cultivation. The market is a place where a few people succeed, so we can copy it to more people, so enterprises must have a talent system;
Enterprises should return to the essence and establish some basic value systems. No matter how incorrect the three views are, no matter how good the process is, it will be devastating to us. An enterprise is on the basis. So, what is the leader's mission?
Think immediately—
1. Establish a customer survey system in the future;
2. Establish employee satisfaction survey to improve internal management: coaching, motivation, authorization, objectives, working environment, growth opportunities and salary system;
Three-dimensional tracking, the first is superior inspection, the second is single store self-management, and the third is mysterious customer visit;
Third, why do you need a process?
Everyone has accumulated some experience in his own field;
Knowledge management: tacit knowledge-explicit knowledge-knowledge link-knowledge replication
A few excellent people can't precipitate a great enterprise, so an enterprise is a talent processing factory first, and then it can make its own products.
The old management mode (Qing dynasty mode) was command, supervision, control and assessment; Our generation is recognizing the incentive mechanism and appreciating the feedback.
The gap between Chinese and foreign enterprises mainly lies in business genes, with hardware called process in the left hand and software called culture in the right hand;
Invest in the future; Ordinary employees plus first-class process equals first-class performance;
Fourth, the significance of the process to the enterprise.
How to turn a completely strange process into a personality in my life? The only way is a word called deliberate practice, so training can help us solve this problem, that is, training according to the process. The stronger your past habit is, the longer it will take you to break it, so everyone knows that learning is an unbreakable process. The biggest difficulty for adults to learn is to change their past cognition and habits. You have one more process than a blank sheet of paper, that is, break it first and then stand up, which is why multinational companies don't look for airborne troops.
The correct process implementation should be divided into four steps: rigidity, solidification, optimization and re-solidification. He is a spiraling process, which goes round and round;
The process will be continuously updated and iterated according to the changes of internal systems and customer needs;
The process begins with conscious application, and the highest level is unconscious application;
The first part of human brain thinking is perception, the second part is association with old knowledge, the third part is evaluation and the fourth part is decision-making.
The basic logic of verb (abbreviation of verb) process
People's thinking will become rigid unless you keep learning;
The primary gene of enterprise growth depends on relationship management. This relationship management is unrepeatable. But if an enterprise wants to make all-round progress, it must carry out knowledge management, which can be copied quickly. From one to many, turn the experience of a few people into knowledge that most people can accept;
Enterprises will go downhill because of lack of learning and innovation;
The first job responsibility is personnel development. The second job responsibility is to defend the system;
If you want to get the result, you must first fix the reason;
The most despised thinking: I only want the result, not the process;
The reality is: when the result is not good, please go back to the process;
All enterprises start with management by objectives and end with the transformation from management by objectives to performance management. Insert a process management in the middle.
Process management: transforming tacit knowledge into explicit knowledge;
Behind the scale must be standardization;
Benchmarking enterprise: one enterprise learns from another enterprise; Consistency within the enterprise;
Set a benchmark within the enterprise and engage in heroism. At this time, it is still empirical thinking;
Learning ability equals changing ability;
The middle and high level are the people who build the system, so it is particularly critical, and the quality of personnel is particularly important.
From doing things to being a man, establish a system.
The first job responsibility is personnel development. The second job responsibility is to protect the system.
Knowledge affects thinking, and environment affects thinking;
There are processes, training processes and supervision processes;
Will the process affect the innovation of the enterprise? Rigid processes can only be used, and high-quality enterprise processes can standardize product research and development and innovation.
The process is both a navigator and a lightning rod; In enterprises with processes, employees will do things according to the norms. With the navigator, he won't make any mistakes. If he makes a mistake following the navigator, our responsibility is not to punish employees, but to optimize the process.
A college student in Huawei will spend 2 million yuan to train, and a 5G R&D talent will earn 400 million yuan a year.
Enterprises should spend money on the process and focus on the construction of high-quality genes; Be patient enough, spend money to hire talents and do process development.
We must have excellent people and excellent practices in order to refine and develop high-quality processes;
The leaders of China enterprises' understanding of the process is still limited to the rules and regulations; System and process, the system is in charge of people and the process is doing things; Destroy the system and get rid of rewards and punishments. Working procedures account for at least 99%.
60% knowledge is out of date.
Leadership is not art, anyone can be an excellent leader.
In the early stage of process implementation, the system can be used to standardize the implementation. When the process becomes a habit, the system can gradually disappear.
In the past 30 years and the next 30 years, the secret of enterprise success will be very different.
In the future, the labor cost will be high and the material cost will be high, so the relationship between employees and bosses should be solved.
McDonald's site selection process -90-day countdown process
Don't do things by experience; Treat all of us as fools, so that when making the actual finished product, everyone will make it easier.
A single person, China and the United States, the United States can't do it in China, but once an organization is formed and cooperation and division of labor are formed, the design of foreigners will be very accurate.
The creation process of high-speed rail-introduction-digestion-absorption-imitation-improvement-creation
What does China use to influence the world in the field of management?
China is a big manufacturing country, but it is not a powerful country. Manufacturing ranks first in Japan, second in Germany and third in the United States.
The United States stands at the top of the industrial chain, designing equipment drawings (grasping standards), and Japan and Germany provide equipment;
Seven. Cutting and process details
The repetition of simple things is an expert, and the repetition of work is a winner.
Authorization process-determining objectives-selecting personnel-communicating with them-tracking (process and result tracking)
Unified process management, regardless of race.
A 90-year-old woman works in McDonald's. Singapore restaurant for the deaf.
Eight steps of Toyota's working method: clarifying the problem-layering the problem-setting the goal-finding out the reason-finding the countermeasure-implementing the action-confirming the effect-refining the process.
Improvement of the payment problem: the forecasting and reporting system of accounts receivable-the control of the due date of payment-the quality evaluation of arrears-the formulation of collection policy and creditor's rights management policy-the classification and evaluation of customers (customer credit report form);
Specialization: details win
Principles, details and implementation
McDonald's standardized restrooms.
All the details related to the principle are extremely important.
Eight, why do you want to learn leadership?
Leadership style depends on the changes of many factors.
Plane structure-solid modeling
Leadership-effort+lending (for people, for the system)
In the final analysis, all the problems of enterprises are the problems of leaders.
A good emperor lives a prosperous life, while a bad emperor lives a poor life. A president can influence the fate of the organization in the next four years.
High Performance Leader (19. 1%)
Inspiring leaders (9.8%)
Leaders who don't add value (13.4%)
Leaders who discourage employees (57.7%)
The last elimination system (A: 13%, 86 points: 7%; More than 76 points: 3%, 66-76 points: yellow card -PIP process; Below 66 points: direct elimination)
Reasons for leaving: unfair treatment-poor communication-lack of growth opportunities.
Influence formula: influence (followers behind) = respect (professional ability and management ability) x trust (morality+values)
How to manage your superiors? Manage superiors and be responsible to subordinates.
The more challenging people are, the more energetic and comfortable they are.
The higher the maturity of employees, the less the leaders manage;
Counseling, motivation and authorization;
Before you become a leader, all success is self-growth; When you become a leader, success means helping others grow.
Leader: cognitive iteration+subordinate empowerment
Nine, the basic quality of leaders