In order to publicize the human resources social security policy and promote the service brand of 12333, the national human resources social security system holds the "12333 National Unified Consultation Day" on March 30th every year (hereinafter referred to as the Unified Consultation Day). This year, the Ministry decided to launch a unified consultation day with the theme of "Talking about the old-age insurance for residents". The relevant matters are hereby notified as follows:
First of all, stick to the theme
The basic endowment insurance for urban and rural residents is an important livelihood project. Doing a good job in the basic old-age insurance for urban and rural residents is of great significance for building a well-off society in an all-round way, promoting social fairness and justice, and maintaining social harmony and stability. All localities should closely follow the theme of "talking about residents' old-age insurance", follow the principle of full coverage, basic security, flexibility and sustainability, closely focus on hot issues such as urban and rural residents' insurance, payment and treatment, formulate detailed activity plans, plan site selection, problem collection, data preparation, media liaison and other work to ensure in-depth activities.
Second, innovative forms.
All localities should combine the actual situation, innovate the form of activities, adopt ways acceptable to the masses, go deep into rural areas and communities to carry out unified consultation days, conduct consultation activities simultaneously in social insurance handling halls, township social security offices and cooperative banks, organize consultants and business personnel to answer questions on the spot, distribute publicity materials, and set up expert hotlines, especially to provide consultation and policy explanation for eligible uninsured personnel. Conditional areas can open 12333 consultation service center, invite the media and representatives of urban and rural residents to visit and discuss, and listen to their opinions and suggestions on the basic old-age insurance for urban and rural residents and 12333 telephone consultation service.
Third, do a good job in publicity.
All localities should formulate publicity programs according to the arrangement of activities, and invite the news media to focus on the basic old-age insurance policy for urban and rural residents, convenient handling services, and the national insurance plan. Around the unified consultation day, publicity and interaction were conducted through government websites, radio and television, Weibo WeChat, SMS, mobile phone applications, newspapers and magazines. Guide eligible urban and rural residents to actively participate in insurance, continue to pay fees, increase accumulation, and protect the legitimate rights and interests of insured persons.
Fourth, elaborate organization.
All localities should attach great importance to the activities of the unified consultation day, strengthen leadership and make overall arrangements to ensure the safe and orderly activities. 12333 telephone consultation service institutions should do a good job in the specific organization of activities, improve the consultation content of basic old-age insurance for urban and rural residents in advance, do a good job in special training for consultants, and provide consulting services on the spot; Business departments should further improve the caliber of policy answers, clarify the key points of consultation and publicity, and arrange on-site service for business experts; The propaganda department should do a good job in the preparation of publicity materials and media contact, form a joint force in consultation and answering, on-site interaction and media publicity, and jointly organize the unified consultation day activities.
Please submit the activity plan to the Ministry Information Center for filing before March 10. Before April 6, the relevant information and activities such as words, pictures and videos will be summarized and submitted to the Ministry Information Center. Please contact us in time if you have any problems in your work.