Mobile customer service telephone

The mobile customer service number is 10080. You can call 10080 for manual service, then click 0 and press # to make a call. The number 10080 was launched on120 this year, which can collect and listen to users' voices more timely and accurately, accept them centrally, check them quickly and handle customer complaints accurately. Calling 10086 is mainly to solve complaints locally, and 10080 can go directly to the headquarters.

Responsibilities of mobile customer service

Help users to understand the activities such as phone bill discount or purchase discount at the first time. In order not to disturb customers, China Mobile also requires customer service staff to call users only at the most suitable time and activities. For example, when the customer's communication fee greatly exceeds the current package fee, in order to save money for the customer, the customer service staff of 10085 will ask the customer if it is necessary to upgrade the package at an appropriate time, and after obtaining the customer's consent, it will help the customer to change the package to save the communication fee.

The service scope of China Mobile's manual customer service includes mobile service consultation, handling, broadband service troubleshooting and complaint acceptance. If you encounter problems in using mobile services, you can directly call the hotline 10086 for handling. It is free to call customer service directly with China Mobile.