1. Report: Call the report line of yongcheng Property Insurance and receive the insurance report 24 hours a day; Provide business consulting; Accept reports and complaints, and pay a return visit.
2. Dispatch: yongcheng Property Insurance dispatched on-site investigation, damage assessment, nuclear damage, personal injury investigation and other tasks; Accept your business consultation, report and complaint.
3. Survey: yongcheng Property & Casualty will send a special person to conduct on-site survey, determine the cause of the accident, accident liability and insurance liability, preliminarily estimate the loss, assist you in on-site rescue, and provide you with claims guidance and other services.
4. Determine the loss: determine the accident loss and prepare the loss confirmation; Yongcheng Property & Casualty will report the major claims that exceed its authority step by step, and communicate with customers in time.
5. Price check: yongcheng Property & Casualty Insurance Company will check the price and replace the spare parts according to the items and list of vehicle damage and photos of vehicle damage. Inquire through the market or consult the spare parts price database, and issue audit opinions. Yongcheng Property Insurance will ensure that the maintenance quality and price are fair and reasonable.
6. Loss verification: yongcheng Property Insurance shall verify the claims beyond its authority according to the items and lists of vehicle losses, photos of vehicle damage, items and lists of casualty expenses, items and lists of property losses and corresponding photos submitted by loss adjusters, and issue audit opinions to ensure that all loss expenses are reasonably evaluated.
7. Document collection: yongcheng Property Insurance receives the claim documents and rechecks them; Determine the payment method of compensation.
8. Adjustment: yongcheng Property Insurance calculates insurance indemnity according to relevant national laws and regulations, relevant accident handling results, insurance clauses and the fixed loss amount in the case.
9. Indemnity verification: yongcheng Property & Casualty will review and adjust the indemnity, and issue an audit opinion to ensure that the indemnity amount is accurate and reasonable.
10. Closing the case: print the claim receipt, arrange the documents, close the case and register. Yongcheng Property & Casualty will notify the customer to collect the money after handing over the relevant materials to the financial department.
Further reading: How to buy insurance, which is good, and teach you how to avoid these "pits" of insurance.