The post of after-sales information officer in 4S shop is an important post in the automobile industry. They are responsible for handling customers' after-sales service needs and providing accurate and timely information consultation. This position requires good communication skills, service awareness and problem-solving skills. After-sales information officers need to be familiar with common automobile faults and maintenance knowledge, and be able to understand vehicle warranty policies and relevant laws and regulations. They must be good at handling complex customer complaints and coordinate their work with technicians and other departments. The salary of this position is stable. With the growth of the automobile market, the demand for after-sales service is also increasing, so the employment opportunities are better.