Summary of sales back office work 1
First, the back office daily work
As the sales office of _ _ company, I am well aware of the importance of this position and can also improve my personal communication skills. The backstage of the business department is an important hub for connecting the preceding with the following, communicating inside and outside, coordinating the left and right, and contacting the four parties. Mainly from the following aspects to carry out the work:
1, daily business contact, customer service, handling customer complaints, answering customer consultation calls and phone records.
2. Communicate sales policies and send business letters to customers.
3. Arrange, record and track the results of sales meetings.
4. Do a good job in the file management of this department, and establish customer information files (involving the basic information of users, varieties, quantities, prices and settlement methods).
5, all kinds of promotional activities, statistical expenses reimbursement and other assistance.
6. Establish a sales ledger account (reflecting sales revenue and price, transportation and miscellaneous fees, the amount of payment recovered and the amount of payment receivable).
7. Establish a sales expense account (reflecting the internal expenses of the department and the amount of expenses, travel expenses, transportation and miscellaneous expenses, lump-sum or fixed lump-sum expenses extracted by various business personnel).
8. Statistics and summary of various reports, as well as printing and forwarding of reports.
9. The preliminary examination and report of the sales manager's travel expenses shall be signed and approved.
10. All kinds of sales materials and data involving the trade secrets of our factory shall be properly kept and shall not be lost or leaked.
1 1. Analysis and archiving of competitive brand information of similar products, collection, registration and distribution of sales-related publicity materials.
12. Check, track and follow up the monthly repayment amount of customers.
Second, the existing shortcomings and plans
1, the understanding of the solar energy market is not deep enough, the technical problems of the products are too weak to be clearly explained to customers, and good solutions to some big problems cannot come up soon. In the process of communicating with customers, we rely too much on and trust customers, which leads to a series of adverse reactions.
2. The work is not done well and the guidance is not enough, which affects the sales performance of the marketing department. With the coming of 20 years, on the basis of doing my job well, I personally have to try my best to master some technical knowledge and try my best to deal with it freely and calmly. Constantly enhance their ability to distinguish, and on the basis of better communication with customers, they can consider the interests of the company more.
Third, some suggestions for the above departments.
In next year's work plan, we will focus on the following tasks:
1. Establish a sales team that is familiar with business and relatively stable. Talent is the most valuable resource of an enterprise, and all sales achievements come from having a good salesperson. Establishing a united and cooperative sales team is the foundation of an enterprise. It is an important task to build a harmonious and lethal team in next year's work.
2. Improve the sales system and establish a clear and systematic business management method.
3. Sales management is a long-standing problem for enterprises. The salesperson is on a business trip and sees that the customer is in a laissez-faire state. The purpose of perfecting the sales management system is to let the sales staff play their subjective initiative in their work, have a high sense of responsibility for their work and improve their sense of ownership.
4. Cultivate sales staff to find problems, sum up problems, and constantly improve their habits. The purpose of training salespeople to find and summarize problems is to improve their comprehensive quality, find and summarize problems in their work and put forward their own opinions and suggestions, so as to raise their professional ability to a new level.
5. Sales target The most basic sales target this year is to make a monthly list. According to the sales task assigned by the company, the task is divided into month, week and day according to the specific situation. Decompose the monthly, weekly and daily sales targets on each salesperson to complete the sales tasks in each time period; And improve sales performance on the basis of completing sales tasks. I think the development of the company next year can not be separated from the overall quality of the employees of the company, and can not be separated from the company's guidelines and team building. Improving execution, establishing an excellent sales team, and having a good working mode and working environment are the keys to work.
Summary of sales background work II
I worked in _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Looking back on my work during this period, I strictly demand that I do my job well according to the company's norms.
I. Work and achievements for the whole year
The backstage of the business department is an important hub for connecting the preceding with the following, communicating inside and outside, coordinating the left and right, and contacting the four parties. In the face of these tedious daily affairs, we should start from scratch and strengthen the sense of coordination. Basically, everything has been done in the past six months.
The main work is summarized as follows:
1. Seriously release information such as raw material purchase price and daily product quotation to suppliers;
2. Seriously complete the daily weighing and recording of aluminum ingot quality, statistical information and production situation, and assist the production department in better work;
The quantity and time of delivery are accurate. If something goes wrong in this link, it will affect all aspects of the sales department, thus wasting manpower and time and greatly reducing work efficiency.
4. Make production plans and make relevant delivery reports; Communicate and coordinate product delivery with production department, logistics company and other branches;
I have been working in _ _ for two months. Thank you very much for giving me this internship opportunity. Now, let's make a summary of our work in the past 20 years.
The company where I work is described as the backstage of the sales department, because the company has not arranged a clear job for me from beginning to end. According to the conversation with President Liu during the second interview, I made a proportion division of my work. The work of office clerks accounts for about 70%, and sales account for 30%, but in fact this ratio is very wrong. Because the next week, at the only factory-wide meeting that I was informed to attend, Mr. Liu said, "Xiao He, the new comer, will be responsible for the company's online sales in the future", so I repositioned myself as online sales.
Baidu search adopted by the company is essentially a process for potential customers to find us, which is relatively passive. Besides checking account consumption, other actions of my online sales are useless. In order to keep up with the word "online sales", I registered several free websites online and found several websites specializing in the procurement and supply of chemical equipment. More importantly, this information is free.
This is equivalent to turning passivity into initiative. In the past two months, I have also extracted some valuable information from these websites-customers in Jiangsu or neighboring provinces and cities and the purchase information of products that our company can produce. Of course, it won't take too long to complete the above work except for the occasional arrangement by Manager Cao, such as issuing invoices and making quotations.
After sending a document and transferring it to the workshop, besides copying the engineering drawings and sending the document, there is still a lot of remaining working time, which is also confusing to me because I am not sure how I should use it.
Proactive work is the minimum requirement of a responsible employee. I believe I have a sense of responsibility, otherwise I won't finish the task as soon as I receive it, I won't be afraid when I'm idle, I won't be fidgety because I realize that my efforts are out of proportion to my returns, and I won't ask myself what I can do and help at the beginning.
Obviously, none of the above can meet the company's active standards. I'm terribly sorry. At present, I really don't know what I can do voluntarily, because I don't understand the whole operation process of the company. What I see is all the details, and what I am arranged to do is also a temporary need. Although I have a general understanding of some work that needs to be done backstage through observation, I dare not start work rashly, because this work has not been arranged for me, fearing that it will lead to a bubble.
To sum up, although I have been working for two months, I still have no clue. I am deeply sorry for this, please forgive me!
Summary of sales back office work 3
20__ years slipped away inadvertently. Looking back on this year, with the support and help of leaders and colleagues, I have diligently and practically completed my job and successfully completed all the tasks assigned by tie. I have improved myself in all aspects. I have been in the company for more than a year, during which I have mixed feelings, but I am more grateful, because I have not only learned the knowledge, skills and methods related to my work. The annual work is summarized as follows:
First, the establishment, sorting, improvement and entry of various files.
Second, all departments of the company should be responsible. (Don't pass the buck, according to the company's 5S)
Third, the company's production order must be implemented to the project leader, who must be responsible for the completion of the order (bidding process, bidding and procurement, winning and winning the bid, production according to the contract order, delivery, receipt and payment).
Fourth, the company's equipment must have an outbound order.
Five, the company equipment factory should be strictly in accordance with the price on the outbound order, the project leader is responsible for the end.
Six, the company management system, the responsibilities of each position should be clear and sound.
In short, over the past year, we have gained a lot through hard study and continuous exploration. We must think carefully whether we are working or dealing with problems, so as to be independent. I firmly believe that as long as you work hard, you can do it well. After working in the sales office for a year, I sometimes feel that I have some experience, or I have not judged things carefully enough, so I have made many problems and mistakes. Afterwards, I know whether it is my lack of social experience or improper handling. I am determined to improve my quality, rest and learn the philosophy of being a man in my future work, so that I can surpass myself and strive for greater progress!
Summary of sales back office work 4
I have worked in the company for more than two years. During my tenure, I am very grateful to the company leaders, especially Mr. Liu, Mr. Wang and my colleagues for their support and help. I also quickly integrated into our collective and became a member of this big family. I am glad that I came to the company, to a very warm department, with the care of leaders and colleagues, and felt this collective atmosphere. I learned a lot and grew a lot when I came to the company. Thanks to the attention and care of the leaders, I have also made breakthroughs and improvements in my work. In the future, I will always be strict with myself and do my job well.
As the sales office of the raw materials division, I am well aware of the importance of the post. The sales office is an important post connecting the preceding with the following, which needs communication, coordination and contact in many aspects to ensure the sales staff. In more than two years, I have been exposed to various jobs in the sales office. These tasks also require a high degree of patience and care. Looking for a car for delivery, logistics and distribution, document arrangement, contract arrangement and data analysis all need to be done seriously. In the face of these complicated daily affairs, I have to finish what I started, make arrangements and follow up, which have enhanced my sense of coordination. In the past two years, I tried my best to satisfy the company and the leaders, but some mistakes occurred in my work, which also caused losses to the company. I apologize to the company and the leaders.
I know I have many shortcomings and deficiencies, and I am improving myself bit by bit.
First of all, do your job well.
Strengthen work skills, strive to achieve high quality, high quantity and high efficiency in work, do your own job well, and do every task assigned by the leaders; Obey the leadership's command and arrangement; Strengthen your work skills, be strict with yourself in work quality and efficiency, and reduce the occurrence of mistakes. Careful work can especially test a person.
Second, strengthen overall planning and management.
The sales office itself will face many tedious daily affairs, and the problems should be solved one by one; If you only do a single thing, it is easy to miss some links, improve the work from point to point, and achieve overall management.
Third, strengthen personnel coordination within the department.
In the background, new employees need to learn, run in and cooperate with each other, but these are not problems. We can achieve the goal of coordinating our work through cooperation at work, which is also what I need to pay attention to. Communicate frequently at work, find problems and solve them.
Fourth, strengthen coordination with other personnel within the company.
In the work, we should cooperate with business personnel and other departments, including other departments, finance department, human resources department, etc. Need mutual help and support.
Verb (abbreviation of verb) summary and review of self-work
It is a good habit to check and assess your work regularly, which is helpful to find the missing parts, understand your work progress and whether you have deviated from your own direction, so as to better carry out the next work.
Sixth, strengthen self-study and improve yourself.
Learning is the driving force for one's growth. Without study, a person will not make progress, so I will strengthen my study, expand my knowledge and strive to improve myself. I will improve my working ability and become an excellent employee through my own efforts. (1) The work enthusiasm is not high, that is, the importance they often say is not strong.
(2) Lack of enthusiasm and initiative.
Summing up the work of the year, although some progress and achievements have been made, there are still some shortcomings in some aspects. For example, there are not many creative work ideas, and individual work is not perfect enough, which needs to be improved in future work. In the new year, I will seriously study related majors, strive to make my ideological consciousness and work efficiency reach a new level in an all-round way, make greater and more contributions to the development of the company, and give feedback to relevant departments in time to properly handle quality problems arising from customer sales or use.
Complete the tasks assigned by the company, and proactively and predictably solve the problems encountered or possibly encountered in the work. Complete data collection, standardization and timely filing, and provide accurate sales data for leaders at any time.
The sales department is the front window of sales, directly facing customers and serving them. We should always maintain good manners, good service awareness and quality, and fully display the good image of the company. Keep the working environment clean and orderly, and put the office supplies back in time and put them in order at any time.
Summary of sales back office work 5
I joined the company in June, 20__, and got familiar with the working environment of the company. Thank you very much for the support of company leaders and colleagues. Great changes have taken place in my working style and mode, which strictly requires me to do my job well during my tenure.
First, we often encounter many problems in our daily work. When these problems were not handled in time and reported, which brought unnecessary losses to the company, I felt very guilty. After working for half a year, I know the importance of the post and can also improve my personal communication skills. So, I think the company can give me this opportunity. The sales background is an important position for connecting the preceding with the following, communicating with the outside world, coordinating and contacting the left and right. When dealing with some daily affairs, we should be consistent and enhance the sense of coordination. In the past six months, we have basically achieved everything.
Second, the location of the sales office in the sales office. Place an order according to the relevant information provided by the sales staff and the contract. Carefully check the quantity, product name and related instructions, and formulate the corresponding production cycle according to the production situation and customer demand. Avoid some mistakes in materials, paints and fabrics, which will bring rework to production and losses to the factory. Be careful when strictly controlling. Be familiar with the order date and delivery date, go to the operation every day to understand the production situation, communicate and coordinate with the operation in time to avoid delay in delivery. After the delivery date is determined with the customer, the site availability shall be confirmed with the customer before the delivery on the same day. Confirm with the customer what may happen on site before delivery. Check carefully before delivery and check the products to be delivered according to the production notice. Avoid less hair and hair loss.
Third, know the refund and overdue amount of users in time: as the backstage of the company, we should know the German production cycle, delivery date and payment method in the contract to collect money. Investigate the arrival of users and report to relevant personnel according to the contract. Whether the user's payment schedule is timely or not is related to the company's capital turnover and the company's economic benefits. It is necessary to know the customer's payment situation in time and make the contract list table accurately and timely, so that the company leaders can formulate corresponding countermeasures for different customers according to this table. Fourth, the future goal is to test the knowledge learned in practice, find out the shortcomings, improve ourselves, and prevent and overcome the tendency to eat only a little. Cooperate with sales staff to track production. Do things in an orderly way and keep a clear head. Be realistic.
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