This situation is because the service assistant is turned on, and the service assistant just puts this information together for easy processing. You can restore the chat message by canceling the service assistant.
To know Taobao merchant customer service system ai customer service+manual customer service, you can set up multiple accounts to reply by opening sub-accounts for the store, and at the same time, you can conduct unified consultation, diversion and management of multiple accounts.
Extended data:
A store may have multiple accounts, and multiple accounts can handle the consultation of Taobao stores together. Overall structure, manual service is completed by each account, and the store can set up multiple sub-accounts for service, and can control the chat service content of the sub-accounts to check the specific chat situation.
Chat is conducted through the Niu Qian client, and corresponding message reminders are also received through the client or Niu Qian mobile app. Because I used this account before shopping, I found that there were corresponding messages on the system. From this perspective, Niu Qian did not deliberately distinguish between sellers and buyers' use of the client. Of course, there are differences in some details, such as orders and shop introductions.
In addition, this part of the robot is another independent system, which can be divided into different levels and provide different functions to sellers at different prices.