Yingkebao is an Internet software product launched by Kingdee Shang You. And provide services to small business customers. Help logo [1] small enterprises to quickly tap customers, accurately analyze customers, manage customers in a unified way, accurately market customers and serve customers intimately. Simple installation, maintenance-free, simple operation and convenient use! It is a good helper for small business owners to take care of customers efficiently and save time and effort to make money. Yingkebao is a new service based on the Internet, which is based on the core principle that small enterprises urgently need to expand the scale of customers and effectively improve the secondary purchase rate of customers, and integrates the essence of Kingdee Group 17 management services and the practice of 800,000 corporate customers.
Three characteristics
Provide various practical marketing tools to enhance sales ability; Provide services based on the Internet and work in different places anytime, anywhere; Break the pricing model of the number of users and completely reduce the use cost of enterprises.
Four highlights
1. Simplicity-Use barrier-free modular, guided and graphical multiple optimization to greatly reduce the difficulty of using functions. Centralized deployment of the latest architecture for the use of the main interface cloth, to achieve immediate use, without the need for enterprises to hire professionals to maintain, reducing the maintenance cost of enterprises. 2. Fast marketing has built-in fast marketing tools, which can market a large number of users at low cost, quickly filter out invalid business opportunities and mark important business opportunities specially, improve sales efficiency, freely set time, call marketing tools, and combine various marketing methods to realize customer care and customer promotion. Improve the second payment rate of old customers. 3. Careful-control focuses on the whole process information from business opportunity identification, sales forecast, sales contact to sales results, and can present daily, weekly and monthly reports. The sales process management is more detailed and the control efficiency is more efficient. 4. Comprehensive-Business Opportunities Don't miss the mobile phone setting function "Transfer corporate calls to mobile phones, don't worry about missing calls." Total recall function "? Clearly mark "missed calls" to reduce missed business opportunities. "Caller screen function" intuitively displays caller information, fully understands caller, pre-reads customer needs, and grasps sales opportunities.
Functional characteristic table
Product service? Five functions? Ten characteristics?
Looking for a client? Customer mining? Quickly tap customer resources and find important business opportunities?
Manage customers? Customer management? The process of managing customer information sales in colleges and universities is clear at a glance?
Doing marketing? Customer marketing? Integrate all kinds of marketing methods to dig deep into customer value?
Good service? Customer service? Customers who call know that customer care is more considerate?
Did you see the result? Customer analysis? Customer analysis is more intuitive and marketing decisions are more accurate?
1, customer mining
Quickly tap customer resources *? Support manual entry of customer data and batch import of external customer data into the customer mining interface *? Support online customer data mining and quickly mine target customers *? You can freely record customer status, industry, source, maturity and other attributes, quickly identify important business opportunities, and directly contact strange customers. According to the subsequent situation, we can judge the importance of business opportunities and quickly set important business opportunities. Support manual entry of customer data, batch import of external customer data, online mining of customer data and rapid mining of target customers.
2. Customer management
Manage customer information efficiently *? Manage customer resources in a unified way, and quickly check "My Customer", "Hot Customer", "Enjoy Customer" and "Subordinate Customer" in the customer management interface according to different customer viewpoints, so as to effectively target customers. Support the quick query of "hot customers", and the sales process of important customers can be seen at a glance *? Customer follow-up is planned, and the time and point of customer follow-up can be flexibly arranged. Sales promotion can be mastered, all follow-up records are clearly displayed, and the latest follow-up situation is summarized, so that you can easily understand sales opportunities.
3. Customer marketing
Integrate multiple marketing methods *? Integrate SMS, fax, telephone and email, support mass SMS customer marketing interface, mass email and mass fax, deliver marketing content to customers at low cost, help sales performance improve rapidly, and deeply tap customer value *? Customer insider, integrate search engine, and quickly understand customer background *? Record the results of communication with customers to help sales staff better grasp customer needs and realize sales revenue quickly.
4. Customer service
Does the caller know everything about *? Support caller ID, the caller number is displayed synchronously by computer, and the customer service interface automatically pops up. Call details *? Support the inquiry of customer's previous call records, support the modification and preservation of customer information, add and save customer service records, and keep abreast of customer care. Support the planning of customer return visit time and point *? Support communication history query, support missed call processing status query, take the initiative to grasp the customer status, take the initiative to push customer service, considerate and enhance the image.
5. Customer analysis
Customer analysis is more intuitive *? Support sales performance analysis, customer distribution analysis, customer development trend analysis, customer analysis interface follow-up analysis, work result analysis and intuitive graphic analysis to meet the boss's decision-making needs and make marketing decisions more accurate. A simple boss view helps the boss to make accurate marketing decisions, quickly achieve sales breakthroughs and double profits.
[Edit this paragraph] Application case
Shopkeeper: Double monthly turnover
Customer name:? Online services used by personal online stores [2]: Yingkebao's main industries:? I am 25 years old and graduated from Shenzhen for 2 years. Six months ago, I quit my job and started an online shop with my friends. My online shop is mainly engaged in leather goods, but I searched the website and there are hundreds of such online shops. How can I let customers know about my online shop? How to get more business opportunities? How to build a good reputation? This is what I need to pay attention to. I have inadvertently browsed the product introduction of Kingdee Youshang.com Yingkebao on the Internet, which can quickly help enterprises to tap sales opportunities and provide the second marketing opportunities through good service. My eyes lit up, and after detailed consultation, I bought the service for three years at one time. ? I first planned an activity of "5 yuan Kill Fashion Leather Wallet", and publicized it to strange customers by mass mail. Soon, I found that there are more and more customers visiting online stores. Many customers will come straight to the point and ask, "How can I kill a wallet with 5 yuan?" ? I know this marketing campaign has played a role, and what I need is the attention of customers. In addition to informing friends about the rules and progress, we will also seize the opportunity to guide customers to see other products in the online store. Some customers will buy our other products even if they don't kill 5 yuan's wallet. Come down in two months. Our monthly turnover has increased from 4000 yuan to 8000 yuan. ? Online stores actually earn repeat customers, so the quality of service is what we value. I will often update and improve our customer information in Yingkebao, so as to better grasp the age, interests, hobbies and possible prices of these old customers, so that when old customers come to the online store to browse and communicate with us again, we can recommend their favorite products appropriately. Not long ago, during the holiday, I sent condolences to all my old customers through Yingkebao. I hope my customers can feel our care. ? Although my online shop has just started, I believe it will get better and better through bit by bit efforts.
Beauty salon: the number of members increased by 1.5 times.
Customer name:? Online service used by Li Jing Beauty Club: Yingkebao main industry:? Beauty and Fitness Club I am the owner of Li Jing Beauty Club. Two years ago, I rented a facade in a big community and opened my own beauty salon. In the past two years, I have invested a lot of energy, but my business has never been successful. In the past year, two more beauty salons have been opened in the community. ? Recently, the newly opened beauty salon is holding promotional activities in a big way. Watching the old customers go to the newly opened beauty salon one by one, my heart is getting more and more panic. But I'm not a sitting duck. I need action. So I made an appointment with a familiar old customer to chat. Old customers told me that the service of the new beauty salon is meticulous and thoughtful. On holidays, I often receive messages of sympathy from them. These details are very touching. ? I suddenly realized that I need to manage my customers carefully. Should I add an assistant to create a detailed customer profile? However, there will be more personnel costs. I accidentally learned that Shang You Yingkebao can better manage customer information. I made a detailed understanding to the personnel of Kingdee Friends Business Network. They told me that the use of Yingkebao is very simple. I can import some old customer information into the system at one time, and new customers can enter the system at any time. Customers can manage it conveniently in the future. The function of the incoming call screen can let the receptionist know the incoming call clearly. What excites me most is the function of automatic text messaging. If I want to send a message of sympathy to my old customers on holidays, I just need to set the sending time and content in advance. When the time comes, the system will automatically send the caring content to the customers in the form of SMS. ? I immediately bought a welcome treasure. A month later, I found more and more familiar faces, and they also brought some new faces. One day three months later, I cheerfully calculated the recent business situation. It is found that the number of members has increased by 1.5 times.
Zhang Weidong: Real-time management, I choose online.
Customer name:? Online services used in Zhang Weidong: online bookkeeping+invoicing Major industries:? Due to the development of the company's business, I continue to manage this kind of online software, so i query bought UFIDA, Butler, Suda, Kingdee, Ali and other software suitable for small and medium-sized enterprises, and finally chose Kingdee Shang You. The main reason is that Kingdee is a professional software company, which is trustworthy and has strong advantages in financial and management software. In addition, Youshang.com's online mode is simple and convenient to operate, which can improve the company's work efficiency. The most attractive features of online management are convenient maintenance, real-time management and low implementation cost. At the same time, software vendors can provide more comprehensive and professional services, which makes people feel safer and more labor-saving compared with traditional management software. Looking back on the work in the past five years, after using the online mode, the work has become easier than before, the management level of customers, warehouses and sales has been improved, the decision-making has become more scientific and timely, and the company's sales and inventory status can be grasped at any time and place. Our company is a manufacturing enterprise with high requirements for sales and storage. Such small and medium-sized enterprises are now facing new problems such as improving management level and efficiency. Generally, small and medium-sized enterprises lack sufficient ability to implement large-scale management software such as ERP. In addition, there is no special personnel to maintain the traditional software, and many problems such as security are easy to appear in the software operation. Many small and medium-sized enterprises require high decision-making speed and centralized decision-makers. Saas is a good solution to this demand. Online management mode should be the general trend of software industry development in the future. Compared with traditional management software, the biggest progress is to make users feel relaxed, labor-saving, safe and convenient, and they can better control related businesses no matter where they are. ? We are in an economic crisis, which is also a cost-saving approach.
Wang Qiang: The efficiency of ordering food has increased by three times.
Customer name:? Online service used by fast food restaurants in Le Jia: Yingkebao main industry:? Catering and Entertainment Industry Le Jia Fast Food Restaurant is a fast food restaurant in High-tech Park, which provides take-away food delivery service for park staff. ? The fast food restaurant has 1 delivery staff and an order waiter. It has been open for half a year, and after hard work, the business is not bad. But recently, a regular customer complained to me: I started calling at noon 1 1: 20, and after many times, the line was always temporarily interrupted, making it more and more difficult to make an appointment. ? I began to wonder: should we install an extra ordering phone and an extra ordering waiter? ? At this time, my friend recommended Kingdee Shang You Yingkebao products to me. My friend told me that it is very convenient to manage the old customers who order food with Yingkebao. After a customer calls, the system will automatically pop up information related to the customer, including the customer's taste, the customer's address and the ordering service personnel. In the past, every time the waiter answered the phone, he needed to record the customer's address in detail and confirm the menu that the customer needed. It usually takes 3 minutes to order a phone. ? Now with Yingkebao, the customer information will pop up from the system immediately after the customer calls. The ordering staff only needs to confirm the menu with the customer and whether it is delivered to the daily delivery address. A reservation phone call can basically be done in 1 minute. The efficiency of ordering food is increased by 2 times. ? In order to attract customers, restaurants often hold promotional activities, and can also promote them to old customers through the short message group sending function of Yingkebao. Business is getting better and better. I made the following comparative calculations:
Before using welcome treasure, after using welcome treasure?
What's the phone number for ordering lunch and Sunday? 30 reservation calls, 80 reservation calls?
Ordering staff? 1 person 1 person?
Delivery man? 1 person and 2 people?
Order daily income? 30* 15=450 yuan 80* 15= 1200 yuan?
Daily salary of personnel? 50*2= 100 Yuan 50*3= 150 yuan?
The cost of ingredients? 30*5= 150 yuan? 70*5=350?
How much is the welcome fee? No 5 yuan?
Daily gross profit? 200 yuan 695 yuan?
Frequently asked questions?
Q: Which companies does PCCW apply for?
A: Yingkebao is suitable for companies that focus on marketing or need to improve their service marketing capabilities. Such as: business circulation industry, catering and entertainment industry, intermediary tourism service industry, beauty and fitness clubs, advertising companies, training institutions, insurance companies, securities/fund purchasing institutions, manufacturing sales organizations, etc ...?
Q: What is the role of Yingkebao in small enterprises?
A: Yingkebao can help small enterprises quickly tap customers, manage customers in a unified way, market customers accurately, serve customers intimately and analyze customers accurately. It is a good helper for small business owners to take care of customers efficiently and save time and effort to make money.
Q: Is the operation of Yingkebao complicated?
A: The operation of Yingkebao is very simple. Through the multiple optimization of modularization, guidance and graphics, the difficulty of using the function is greatly reduced, and it can be really used if you can read pictures. So as to avoid employee conflicts caused by difficulties in use, and truly make the best use of it and get the best value for money.
Q: How can I solve the problems when using PCCW?
A: If you encounter any problems in using PCCW, please call Kingdee's customer service hotline "4008? 800? 898? "The customer service staff will answer your questions in detail.
Q: There are many salespeople in our company. Will the use cost of Yingkebao increase?
A: Yingkebao breaks the traditional customer relationship management system and the pricing model of call center, and having more sales staff will not increase the cost.
Q: What are the requirements for using PCCW?
A: As long as you can surf the Internet normally, you can use Yingkebao.