Huaihua citizen complaint hotline

Huaihua citizen complaint hotline 12345 is a non-emergency government service platform set up by the municipal government to accept people's consultation, help, complaints, reports and suggestions, and implements a 24-hour manual acceptance and limited time reply system. Since its opening, the hotline has always adhered to the principle of "close to the masses and enthusiastic service", and received more than 270,000 valid calls from citizens and handled more than 230,000 complaints, including 20148,638 valid calls from citizens and 201.9 million complaints.

Scope of acceptance:

1, government information and public service information consultation;

2 needs to be solved by the government and its departments or units;

3. Suggestions on the construction of economic, political, cultural, social and ecological civilization;

4 complaints and reports on the work style, work quality and work efficiency of government agencies, institutions, enterprises and their staff who undertake public service functions;

5. Other non-emergency government services and public services.

Complain, report, put forward opinions and suggestions to other organs, and guide callers to reflect to relevant departments; It is a report on party member cadres' corruption and bribery and other disciplinary matters, and guides callers to report to the discipline inspection and supervision organs; For matters that have been resolved through legal channels such as litigation, arbitration and administrative reconsideration, the caller shall be persuaded to appeal and be dealt with according to legal channels.