Market hotline12345 is online 24 hours a day. In order to ensure that the emergency calls of citizens at night can be solved in time, the public service hotline should take the initiative to do a good job in the emergency handling process of the hotline. For the contractors who have not implemented the 24-hour working system, they have also implemented a person in charge, a door and a set of work processes to ensure smooth and standardized working channels and the citizens are on call.
The mayor's hotline 12345 mainly accepts the following services: consulting the government information and public service information such as the work responsibilities, policies and regulations, work procedures, law enforcement procedures and administrative examination and approval of the organizer; Non-emergency help within the responsibility of the organizer; Complaints and suggestions on urban governance, public services, market supervision and economic and social development; Complaints and reports of staff of enterprises and institutions on administrative organs, public services, work style and administrative efficiency.