(a) to consult the work responsibilities, policies and regulations, working procedures, law enforcement procedures, administrative examination and approval and other government information and public service information of the organizer;
(2) to undertake non-emergency help within the scope of responsibilities of the unit;
(3) Complaints and suggestions on urban governance, public services, market supervision and economic and social development. ;
(four) complaints and reports on the work style and administrative efficiency of the staff of administrative organs and public enterprises and institutions;
(5) Other matters that should be accepted.
Extended data
Main responsibilities of hotline 12345:
1, publicize the principles and policies of the party and the government, reflect social conditions and public opinion, and assist leaders in dealing with social hot and difficult issues.
2, responsible for accepting the masses' criticisms, opinions, suggestions and demands on government work, reflecting important social problems and major emergencies.
3, responsible for accepting, coordinating and solving the difficulties and problems encountered by the masses in daily life.
4, the city's counties (autonomous counties, cities) people's government, municipal government departments and public service units and other public telephone work inspection, supervision and guidance.
5, responsible for the construction and development of the mayor's public telephone network.
6, responsible for the mayor's mailbox work and letters from the masses.