1 telephone reception
2 Visitor reception
When you ask this question, I believe you have passed the exam of assistant consultant. Telephone reception usually takes about 15 minutes, recording the main questions and giving simple and professional answers.
At this time, you need to use your listening skills and feelings. You don't need to solve the problem, but you have to put the words into the other person's heart.
The telephone reception should make detailed written records, which is the prototype of your case. Through written records, teachers can supervise where to start, where to ask questions and when to ask questions. This will help you solve the problem of "nothing to ask" in a short time.
Customer reception refers to the reception of visitors after they arrive at the consultation center. At this time, they need to show enthusiasm and goodwill, and let them get over it as soon as possible, so that the follow-up negotiations can proceed smoothly.
The professional qualifications of consultant assistants are often unable to directly contact with cases, so it is necessary to cultivate professional skills through jobs in order to expect a more stable career path.