What are the pre-sales and after-sales of Taobao?

The pre-sales customer service of Taobao shop is mainly responsible for shopping guide, answering buyers' inquiries, consulting the size, color, type and price of goods before they are sold, analyzing goods, positioning goods according to customers' needs, guiding customers to buy goods in the shop and answering customers' questions.

Taobao's after-sales customer service mainly deals with some problems after the goods are sent out, such as: logistics information cannot be found, the buyer can't receive the goods in time, or the goods are not satisfied, and the buyer asks for a return. Communicate with buyers with bad reviews and so on.

Extended information ① Customer service also includes buyers with complaints and bad reviews. In the process of after-sales communication, we should sincerely solve problems, collect customers' opinions and complaints, and see if they have any doubts about the store and products.

Refer to Baidu Encyclopedia "Pre-sale"