Due to the different traffic conditions in different cities, the actual manual traffic of 12 123 is also different, so the working hours of 12 123 manual service are not uniform. For example, the service time in Tianjin is 8:30-20:00, and in some areas it is 7:30- 19:00. The service time will be adjusted according to the actual telephone traffic on holidays.
Traffic police have manual online consultation service, and car owners can call 122 for online consultation. 122 alarm consultation is a department set up by China's public security traffic management organs to accept calls from the masses about traffic accidents, command and dispatch police to handle all kinds of alarms and help, and at the same time accept reports, complaints and inquiries from the masses about traffic management and traffic police law enforcement. This department is on duty 24 hours a day.
However, 122 can only provide traffic feedback, congestion alarm, complaints against traffic police and other services. If the owner needs to inquire about the vehicle violation information, he can call the traffic control 12 123 manual customer service telephone: 12 123, and then follow the voice prompts. Among them, the working hours of 12 123 manual customer service are: 9:00- 12:00, 13:30- 17:00 (except legal holidays), and the self-service voice service time is 24 hours.