1. Enterprise Resource Planning (ERP) is an integrated information system, which is used to integrate and manage the resources and processes of various departments of an enterprise, including finance, human resources, procurement, production and sales. By integrating various business function modules, data sharing and circulation can be realized, and the operational efficiency and management level of enterprises can be improved.
2. Customer Relationship Management (CRM) is an information system used to manage and maintain the relationship between enterprises and customers. By recording customer information, tracking customer interaction, analyzing market trends and other functions, enterprises can understand customer needs and provide personalized services, thus enhancing customer loyalty and improving sales performance.
3. Supply chain management (SCM) is an information system used to manage the logistics and information flow in the supply chain. It covers the whole supply chain process from raw material procurement to product delivery, including supplier management, inventory management and logistics distribution. By tracking and coordinating all aspects of the supply chain in real time, SCM can improve the efficiency of the supply chain, reduce costs, and ensure timely delivery of products to customers.