In today's society, job responsibilities are used more and more. Any job responsibility is a synthesis of responsibility, power and obligation. Use as much power as possible to undertake how many responsibilities, and use as much power and responsibility as possible to complete how many obligations. Any separation will cause problems. How to formulate job responsibilities? The following are my post responsibilities for after-sales customer service, for reference only. Let's have a look.
Job responsibilities of after-sales customer service 1 job description:
Job responsibilities:
1, network management:
2. Cooperate with the service manager, help the network operation, monitor the policies, regulations, processes, platforms and notices of the headquarters, inform the terminal of the effect of communication, understanding and implementation at the network level, and provide online guidance.
3. Understand the opinions and needs of outlets, give support and solutions, monitor the information of key users and give closed-loop feedback.
4. Form two closed loops:
Summarize and report feedback problems from external outlets, and clean up internal monitoring information and legacy information.
Job requirements:
1, technical secondary school education or above, with working experience preferred;
2. Business skills:
Familiar with management system and business process;
3. Strong communication, coordination and resource integration skills;
4, moral words and deeds:
Work with the enterprise with one heart and one mind, with rigorous work style and hard work;
Wages and benefits:
Salary:
1. Basic salary 4000+ attendance+performance+bonus
2. All kinds of paid leave for social security and provident fund, annual leave for enterprises (except statutory annual leave, paid annual leave provided by enterprises is increased by 1 year/day to promote the work-life balance of employees and enjoy the beauty of life), and free physical examination;
3. Clothing subsidies, high temperature subsidies, heating subsidies, birthday gifts, new year's goods subsidies, anniversary awards, etc.
Job requirements:
Educational requirements:
technical secondary school
Language requirements:
infinite
Age requirements:
infinite
Working years:
Infinite experience
Job responsibilities of after-sales customer service 2 1, responsible for answering customers' calls in time, accepting customers' inquiries and complaints, understanding customers' needs and answering customers' questions;
2. Responsible for sorting and statistics of after-sales data and receiving information, and input them into the background system;
3. Be responsible for the process control of product installation and after-sales service, and arrange, track and manage the progress of product installation and after-sales service according to the company management system;
4. Be responsible for sorting and analyzing the feedback data in the after-sales service process, and summarize and report it irregularly;
5. Assist other departments to complete after-sales support;
6, responsible for timely docking with Kohler, ordering after-sales parts, updating and maintaining after-sales ledger;
7, other temporary affairs assigned by the leadership.
Job responsibilities of after-sales customer service 3 1, responsible for answering after-sales service calls and replying to customer product information.
2, responsible for customer telephone call back, follow up the secondary sales and handling customer complaint records and other matters.
3. Record the different situations of customer feedback in detail in the form of work log.
4. Responsible for the delivery and delivery of after-sales customer orders; Return and exchange registration
5. Responsible for the collection of customer information and equipment files, and the arrangement and management of weekly and monthly reports on after-sales problems.
6. Management of maintenance service orders, after-sales receiving and dispatching documents, after-sales execution documents and employees' monthly performance.
7, regularly to the warehouse inventory, check the inventory list and system data, timely check the inventory.
After-sales customer service job responsibilities 4 1, answering customers' telephone inquiries and handling customers' offline orders;
2. Responsible for answering customers' WeChat and online consultation, and communicating and feeding back customers' relevant needs and information;
3. Responsible for solving customer complaints and timely feedback to customers;
4. Supervise ticket sales, issue tickets in time, and reduce customer complaints and accident rates;
5. Assist other departments to conduct relevant customer questionnaires and surveys.
Job responsibilities of after-sales customer service 5 1. Answer the hotline and provide customers with product services, such as: new product logistics inquiry, model replacement processing, return processing, product maintenance guidance during the warranty period, etc.
2, timely and accurately complete the system input processing and other work, to provide a high standard of customer satisfaction;
3. Complete other tasks assigned by superior leaders.
Responsibilities of after-sales customer service 6 1. Mainly responsible for after-sales problems, effective tracking, after-sales guidance and service of platforms such as Tmall and JD.COM.
2. Understand the rules of Tmall, JD.COM and other platforms, handle the after-sales problems initiated by customers at any time by means of Wangwang, knocking at the door and telephone, and properly handle and coordinate them.
3. Collect daily returns and records, follow up refunds in time, and summarize after-sales problems.
4. Docking logistics, monthly reconciliation with logistics.
After-sales customer service job responsibilities 7 1, responsible for the operation and management of the call center;
2. Be responsible for formulating the service process and specifications, personnel training and team building of the customer service team.
3. Guide and supervise the work of the customer service supervisor, and be responsible for employee performance management and motivation;
4. Ensure the most effective use of the resources of the call center under the goal of meeting the quality service;
5. Responsible for coordination and communication inside and outside the department;
6. Assist department leaders to complete other tasks.
After-sales customer service job responsibilities 8 job description:
1. Deal with various matters such as booking, modification, group participation, evaluation and feedback after payment by customers;
2. Cooperate with the market operation department to pay a return visit and care for users to promote secondary sales;
3. Communicate with suppliers in time about all kinds of problems in the order, and urge the resource problems to be implemented as soon as possible;
4. Maintain good communication with customers through various channels, such as telephone, WeChat, email and online communication. And solve all customers' problems before, during and after the trip.
Job requirements:
1. College degree or above, working experience in the same position is preferred;
2. CET-4 or above, reading the original English is preferred;
3. Be able to quickly master the system operation processes and specifications of Internet companies;
4. Have a good sense of service, meticulous, patient, responsible and proactive;
5. Pay attention to teamwork and have good communication skills;
6. Self-learning ability, constantly learning details such as different regions and different product booking methods, and constantly accumulating and summarizing information such as destinations and suppliers.
Working hours:
There is a shuttle bus from 4 pm to the next morning 12: 30. Work five days a week.
Corporate interests:
100% probation salary, five insurances and one gold for entry, supplementary commercial insurance, overtime meals, flexible commuting, paid sick leave, annual leave for entry, free physical examination, holiday benefits, regular group building, employee travel, growth fund, birthday gifts, and so on, you can think of.
We are a dynamic and innovative team, a platform for hard work and harvest. We hope that what you are looking for is not just a job, but a career, and look forward to your joining.
After-sales customer service job responsibilities 9 job description:
1. Deal with various matters such as booking, modification, group participation, evaluation and feedback after payment by customers;
2. Maintain good communication with customers through various channels, such as telephone, WeChat, email and online communication. , and solve all questions before, during and after the customer's trip;
3. Communicate with suppliers in time about all kinds of problems in the order, and urge the resource problems to be implemented as soon as possible;
4. Cooperate with the market operation department to pay a return visit and care for users and promote secondary sales.
Job requirements:
1. College degree or above, working experience in the same position is preferred;
2. CET-4 or above, reading the original English is preferred;
3. Be able to quickly master the system operation processes and specifications of Internet companies;
4. Have a good sense of service, meticulous, patient, responsible and proactive;
5. Self-learning ability, constantly learning details such as different regions and different product reservation methods, and constantly accumulating and summarizing information such as destinations and suppliers;
6. Pay attention to teamwork and have good communication skills.
Corporate interests:
100% probation salary, five insurances and one gold for entry, supplementary commercial insurance, overtime meals, flexible commuting, paid sick leave, annual leave for entry, free physical examination, holiday benefits, regular group building, employee travel, growth fund, birthday gifts, and so on, you can think of.
We are a dynamic and innovative team, a platform for hard work and harvest. We hope that what you are looking for is not just a job, but a career, and look forward to your joining.
Job responsibilities of after-sales customer service 10 job responsibilities
1. Help customers use the company's products efficiently;
2. According to the actual situation of customers, give customers professional network promotion suggestions and marketing programs;
3. Coordinate the service resources of relevant departments to provide customers with better online marketing services;
4. Maintain customer cooperation and improve customer satisfaction in an all-round way; Promote old customers to renew their contracts.
Post requirements
1, bachelor degree or above, major in computer or foreign trade is preferred;
More than 2.2 years working experience, sales related experience is preferred;
3. Strong communication and expression skills;
3. Outgoing, optimistic and enthusiastic about work; Strong sense of responsibility and self-motivation;
4. Knowledge of online marketing services such as search engine, B2B and B2C is preferred.
1. Provide services such as premium collection, insurance consultation, policy annual inspection, policy preservation and insurance claim settlement. For the area near the personal residence of the company's fixed customers;
2. Maintain the company's brand with the team, publicize the company's image, and publicize the basic concept of insurance in the responsible area.
3. Provide customers with professional family service financial planning;
4. Assist the supervisor to complete the tasks assigned by the supervisor;
1, responsible for customer relationship maintenance, such as change, security, claim settlement and consultation;
2. Regularly enter community colleges and other places to publicize insurance knowledge according to the company's plan;
3. For the secondary development of old customers, the company directly provides resources without digging by itself;
Qualifications:
1, college degree or above, major in finance and insurance is preferred;
2. Skilled use of office automation equipment and common office software;
3. Good language skills and strong communication and coordination skills;
4. Have a certain team spirit.
Job responsibilities of after-sales customer service 1 1 1, daily after-sales customer service scheduling, checking after-sales customer service chat records, improving after-sales customer service response speed, typing speed, service attitude, etc. , find important problems in time and register and feedback to the customer service supervisor;
2. Feedback of quality problems: Through evaluation management, after-sales quality report or other channels, the buyer can find out the reasons for frequent quality problems and form a form to feed back to the supervisor or production department;
3, erp system operation analysis and research and development, improve the after-sales customer service erp operation ability and level;
4. Manage the voice of store customers, analyze and check negative comments regularly, arrange telephone return visits for key comments, and improve the dynamic dsr scores of all stores;
5. Daily refund, payment and after-sales customer service update;
6. Train new people, make training plans, and motivate customer service team members to achieve monthly goals;
7. Provide good promotion space.
Job responsibilities of after-sales customer service 12 job responsibilities
1, answer the OTA hotline in real time and answer customers' online consultation orders and questions;
2. Accurately record customer needs, appease customer emotions, do a good job of follow-up and handover, and provide quality services to customers;
3. Make OTA questionnaire in time; Claim OTA related work orders in time, and follow up in time according to internal processes;
4. Complete daily work independently, respond to unexpected problems flexibly, and feedback abnormal problems in time.
job requirement
1, strong sense of service, patience and kindness;
2. Good communication skills and logical expression skills, and clear thinking in dealing with problems;
3. Proactive work, strong sense of responsibility and good learning attitude;
4. You can rest in shifts, and accept about 2 night shifts every week, and the night shift time (15: 00-24: 00);
5. College degree or above, working experience in customer service/hotel industry/travel agency is preferred, and fresh graduates are accepted; English ability is not required.
After-sales customer service responsibilities 13 Work contents:
1. Deal with medium and bad reviews, appease customers' emotions in time, and reduce medium and bad reviews and customer complaints.
2. Handle the return and exchange of orders in time; Try to guide customers to reduce returns and refunds.
3. Be familiar with the operation of erp system, track the delivery and logistics of orders, and solve problems in time when found.
4. Timely feedback product problems and customer needs, properly handle customer complaints, and appease customer emotions;
5. Cooperate with other work assigned by superior leaders.
Job responsibilities of after-sales customer service 14 Job description:
1. Formulate the medium-and long-term strategic objectives of the after-sales team of the customer service center, formulate the operation plan, organize the implementation, control the effect, and complete the annual/quarterly objectives set by the company;
2. Be responsible for formulating various after-sales management rules and regulations, operating the workflow and supervising the implementation;
3. Be responsible for the planning, budget evaluation and control of the whole after-sales service and KPI indicators of each position;
4. Responsible for implementing the company's various customer service operation indicators, systems, norms and processes;
5. Responsible for monitoring and managing employees' performance, making performance plans to motivate employees, and establishing guidelines and standards for employees.
Requirements:
1, college degree or above, more than three years experience in operation and management of customer service team in large enterprises, e-commerce/internet industry is preferred;
2. More than 20+ experience in customer service team management;
3. Experience in after-sales customer service team management is preferred;
4, familiar with the call center customer service process and system and operation management mode;
5. Understand the indicators and process data of call center operation management;
6. Strong communication and expression, overall coordination ability and keen judgment and analysis ability;
7. Good at team building, able to effectively manage the team and achieve the performance goals set by the company;
8. Proficient in English/Japanese listening, speaking, reading and writing.
After-sales customer service job responsibilities 15 1, able to help contact customers and do a good job of pre-sales and after-sales service;
2. Visit customers regularly or irregularly to develop and maintain good customer relations;
3. Maintain customer relationships, communicate with online customers at any time, understand customer needs, and deal with various problems raised by customers;
4. Collect and analyze merchant data, and feed back the latest information in time;
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