The following are comments on the whole service:
Advantages:
1, it is true that the second year can be replaced without repair, and the whole process does not cost a penny;
2. No invoice is required;
3, wok soup pot can not be sent back (induction cooker only)
Insufficient:
1, JD.COM didn't provide its own service, but a third party, so the JD.COM brothers didn't come to collect the broken equipment, but needed to send it back by themselves. This is still the good after-sales service provided by JD.COM himself (the beautiful induction cooker of my father-in-law's house was broken for three months, and brother JD.COM got a new one the day after he applied for after-sales service in JD.COM, and the experience was great);
2. The whole maintenance process of Baixiubao is unclear in many places, and we can't find relevant help on WeChat, so we need to call customer service (the customer service phone number is not easy to call). After the repair, no customer service contacted me to tell me what to do, and the whole service was still a little poor;
3. Tucao customer service phone. There is a button next to "Engineer Information" on the WeChat work order, and you can contact the engineer by phone. In fact, a call from Beijing came in a few seconds at the click of a button, but it was the kind of call center that told me to wait, and then hung up after playing the song for 30 seconds. At first, I thought I wanted to contact customer service in this way. I called 10 times and gave me 30 seconds to hang up. My lungs are about to explode! ! ! ! Finally, I found a 400 customer service phone on WeChat, and someone answered it!
Summary: It is still necessary to buy an induction cooker in 29 yuan in the second year, because induction cookers rarely last for two years. The whole process of not repairing or replacing them in the second year is still complicated, but it is generally no problem to follow WeChat step by step. Remember to call them 400 when you don't understand, and it is worthwhile to call them several times for a new induction cooker! ! !