Time flies, time flies, and a piece of work has ended. Looking back on my work during this period, I must have achieved a lot. It's time to write a work summary seriously. In order to make it easier and more convenient for you to write a work summary, the following is a model essay on the work summary of the electronic banking department that I compiled for you, hoping to help you.
Summary of Work of Electronic Banking Department 1 Commercial banks took the lead in launching "One Netcom" for online banking, becoming the market pioneer of online banking in China. At that time, I was just a student. I never thought that I would have anything to do with banks, and I never thought that e-banking would have such a great impact on my future life.
In a blink of an eye, I changed from a student to an ICBC employee, from an ignorant girl to a mother and wife. I didn't expect ICBC e-banking to accompany me silently through this life journey, and I firmly believe that it will always be by my side in my future life journey and will never leave my life.
Let me take my thoughts back to the first time I met them ten years ago! Being attached to "it" is actually unwilling. Because of my work, I set up an online bank for myself. To tell the truth, for a long time, I only used "it" to check the account balance, and I rarely used other functions. Every time a customer comes to my counter and asks me, "What is the function of your ICBC's online banking?" I can only answer those few diplomatic words weakly, "you can check the account balance, transfer money, etc." Of course, I have only seen those functions in the relevant business knowledge, just seen them. In this way, I have been keeping such an almost peaceful distance from it. It was only that winter that a little thing happened that my relationship with "it" quickly warmed up. I still remember clearly that it was very cold that night. I went to bed early and played winger online. At this time, my best friend called me and asked me to help her pay the phone bill in the street.
Oh, my God, I hate it in such cold weather, but I can't help it. She is my best friend. I stayed in bed for a long time, but I just didn't want to get up. Suddenly, I thought of "it". Yes, I charged the phone bill online. At first, I logged into my online bank online, and then I operated step by step-success! For a moment, I felt like I was too great. I really want to pat myself on the shoulder and say, "demo, not bad." From then on, I studied "it" and studied it seriously in my work and life. From a little knowledge to a deep understanding. From the beginning, e-banking is equal to online banking. E-banking refers to the off-counter financial services provided by our bank to customers through communication channels or public networks open to the public and special networks established for specific self-service equipment or customers. It mainly includes the changes in the understanding of counter business such as online banking, telephone banking, mobile banking and self-service banking. Especially in recent years, with the continuous development of network platform, e-banking has an increasing influence on thousands of households. On the platform of ICBC e-banking, except for two cash-related transactions such as deposit and withdrawal, all other complicated businesses such as online payment, transfer, remittance and wealth management can be completed on this platform. I constantly promote my "it" to customers and friends in my work and life. Whenever a client friend asks me a question about "it", I can confidently answer it. When I help them solve all the problems one by one, I will smile at the counter or the other end of the phone. When they thank me, I really should thank you. You make me feel my existence.
Ten years later, due to the emergence of electronic banking, banks began to become more approachable. The queuing phenomenon that often appeared in traditional banks in the past can be solved after the emergence of e-banking; Traditional counter service personnel also have the problem of unstable service quality, but in online banking, users always see a friendly interface and experience the convenience and safety of completing transactions; In telephone banking, users can always hear sweet voices and experience thoughtful service.
Back to now, over the years, because of "it", I have also enjoyed more and more convenient and caring banking services. It also made my customers and friends around me realize the benefits of "it". Of course, we all became hardcore fans of "it". I firmly believe that I will grow old with it. No, I will grow old, and it will always be young. Because of it, ICBC has truly become a "bank around, a trustworthy bank" in the eyes of many customers.
Part II Summary of E-banking In recent years, Manzhouli Road Sub-branch, in accordance with the unified deployment of Hulunbeier Branch, closely focused on the overall thinking and work objectives of e-banking business development of the whole bank, segmented the market, strengthened marketing, and adopted a series of measures to build the "eRoad" brand. If we say that the Bank has made some achievements in this respect, these achievements are due to the correct leadership of the Party Committee of the Municipal Branch, the unity and cooperation of the leaders of the branches, and the concerted efforts of all employees in Qi Xin.
At present, e-banking has gradually become an engine for accelerating business diversion and network transformation, and a sharp weapon for maintaining and marketing customers. To this end, the Bank starts from four aspects:
The first is to change the concept of insufficient understanding of e-banking.
At the meeting, the Bank emphasized many times that under the new situation that competitors actively expand their business and "financial electronic warfare" intensifies, the development of e-banking plays an increasingly important role in diverting low-end customers, effectively relieving counter pressure, improving overall service level and enhancing market competitiveness.
The second is to find the right demand and serve with heart.
Combined with the actual needs of customers, service with heart. Find customer needs through good observation and formulate targeted marketing measures. In the 20xx business, we find that many customers come to the bank regularly every month to do similar transfer business or cash remittance business. In view of this feature, after carefully understanding the needs of customers, we found that such customers remit money to their children who go to school in other places every month, so we increased the marketing and promotion of e-banking business. Customers can not only send money to their children in time through online banking, mobile banking, SMS transfer and other convenient ways, but also experience the functions of payment and financial management in e-banking. This has brought convenience to customers, and at the same time, our stable customers have also been greatly improved.
The third is to change the propaganda ideas.
Good goods should also be shouted out often. If e-banking products want to go out of the market and be deeply rooted in people's hearts, it is necessary to strengthen publicity and visit, narrow the distance with customers and let CCB products be deeply rooted in customers' hearts. Establish a database of key customers' information, and publicize our online banking, mobile banking short message channels and other electronic banking products to customers in time through short messages. Give up the holiday break again and conduct door-to-door marketing to customers.
The fourth is to create a business atmosphere where you chase after me.
In order to let everyone know the task completion in time, the bank will report the ranking of personal main business indicators such as e-banking every day, so that every employee can know the task progress in time.
Looking forward to 20xx, although there will be many new challenges and difficulties on the road ahead, all employees of Manzhoulu Sub-branch will always maintain their confidence in winning with firm beliefs, work harder with a pragmatic attitude, do their own things well, push forward all the work in a down-to-earth manner according to the deployment and business objectives of the branch, grasp the market rhythm, grasp the key elements and improve their marketing skills, and we will certainly be able to seize the development opportunities and usher in a better tomorrow!
E-banking Department Work Summary 3 According to the requirements of Jinzhong Yindian Letter (20xx) No.41,the Bank set up a leading group and working group for this risk investigation on 20xx12, and conducted a comprehensive investigation on 265438 on15.
First, check the basic situation.
This risk investigation covered 2 1 outlets under its jurisdiction. According to the contents of the risk investigation working papers issued by the electronic banking department of the provincial bank, the inspection team checked the important blank register and database retrieval register of BOCNET of all institutions.
Judging from the inspection, the risk awareness of tellers in various institutions needs to be strengthened, and there are still some minor problems in the use of important blank registers, which do not fully meet the requirements of internal control and compliance of e-banking business.
Second, the inspection results
In the use of important blank registers, institutions have basically made tail boxes equipped with registers. However, the summary column of some registers does not indicate or mark the business type, and some registers are often changed. Although it is not maliciously altered, it is obvious that the teller is not careful enough and has insufficient understanding of risk prevention. At the same time, it is also found that a few registers have the phenomenon of jumping numbers. Although the authentication tools before the number jump are shown in the register as normal use by customers, there are still considerable hidden dangers, and it is urgent for business managers to strengthen monitoring of this situation.
Third, the rectification situation
Some problems that are easy to rectify were rectified on the spot. For those that are not easy to rectify, the business manager said that a new important blank register will be replaced next year, and BOCNET important blank register will be registered according to the requirements of the internal control and compliance system of electronic banking.
Work Summary of E-banking Department 4 As the temperature drops several times, the day enters 65438+February again. Looking at the snowflakes flying all over the sky, I realized that 20xx was about to pass. This year is a year of harvest and innovation. With the further development of business, the Bank has taken an important step of transformation and development-cross-regional operation. In 20xx, the Bank set the goal of establishing a branch in Shuozhou, and obtained the business license of relevant units in xx. The building of Shuozhou Branch in 20xx month officially began to be renovated and was basically completed by the end of May. As an employee of the e-banking department, I signed up to work in Shuozhou Branch on my own initiative with deep feelings for my peers and great ambition to make a difference in Shuozhou. Half a year has passed, and the following is a summary report of my thoughts and work in the past six months:
First, personal ideas in the new job.
After coming to Shuozhou Branch, I devoted myself to my work with great enthusiasm. In the early days of CCB, there were many things. No matter what I see or hear, I will take the initiative to do it well. I will try my best to cooperate with my colleagues and do my duty. According to my previous work expertise and personal ability, the branch leaders arranged for me to be in charge of the electronic banking department of the branch. Seeing the trust of the branch leaders and thinking of changing myself from an ordinary employee to a manager, I was both excited and nervous. Calm down and think about it. At work, it's not much different from my previous job. I am still full of confidence in myself, and I believe that I will be able to complete everything assigned by the leaders. However, I thought I used to do specific work without any management experience. Now, the bank leaders have made themselves fully responsible for the work of the e-banking department of the branch, and their hearts are a little weak. They are afraid that they can't do the work of the whole department well and betray the trust of the leaders. However, on second thought, experience is accumulated, and no one can become anything at birth. The enthusiasm in his heart is rising again, and he has secretly made up his mind to unite closely around President Pei.
Second, the annual work completion
1. Construction and management of the central computer room of the branch
Shuozhou Branch, as the first cross-regional operation bank of our bank, is indispensable in infrastructure construction, among which the construction of the central computer room is the most important. After the establishment of the electronic banking department of the branch, it immediately put into the construction and debugging of the central computer room, testing and debugging all kinds of equipment in the computer room respectively, ensuring the normal operation of the computer room in the shortest time, and making certain contributions to the staff training and trial operation of the branch. At present, the central computer room of the branch has been officially put into use, and our department has also formulated the corresponding computer room management and access system, further ensuring the safe operation of the central computer room.
2. Branch network construction
After the construction of the computer room is completed, the main work of this department is the construction of the internal and external networks of the branch. After consultation with the relevant operators, the line rental was determined, and the planning and allocation of IP addresses were completed in a short time. Through cooperation with the Science and Technology Department of the Head Office, the internal and external networks of the branch were all connected at the end of July.
3. Construction of communication network system of branches
After the renovation of the branch building is completed, our department will take the lead and cooperate with China Unicom to build a communication network system for the branch. Up to now, * * * has installed fixed telephone 16, handled more than 30 personal mobile telephone service, rented 2M business network lines 1 and 10M private Internet access. According to the characteristics of many long-distance calls in our branches in different places, after negotiation between our department and China Unicom, all the fixed telephones of our bank are 90 yuan monthly subscription packages, which saves communication costs, increases the color ring tones of Shuozhou Branch of Datong City Commercial Bank, and improves our social image.
4. Submit application materials
In cooperation with customer management department, risk management department and other relevant departments, our department has compiled the application materials for relevant systems of Shuozhou Branch, which has made certain contributions to joining the filing systems of the People's Bank of China and the financial metropolitan area private network.
5. Commissioning and installation of all kinds of equipment in the sales department of the branch.
In the early days of CCB, our department installed more than 10 terminal equipment, 16 printers and 7 business computers for the branch business department. All these devices have been tested and debugged to ensure their normal operation, and these devices have been assigned IP addresses and connected to the network. At present, all these devices have been connected to our business private network and are running normally.
6. Personnel training
In mid-July, under the organization of the branch, our department trained all business personnel in the business department on computer knowledge and precautions in computer operation, which greatly enriched the computer knowledge level and actual combat ability of business personnel.
7. Installation and network debugging of electronic equipment in offices and departments.
Several computers and printing equipment were installed for all departments and offices of the branch, and various report systems of the People's Bank of China and the Banking Regulatory Bureau were debugged and connected for all departments and offices including the business department.
8, system construction
After the establishment of our department, according to the organizational structure and post preparation issued by the head office, the department responsibilities and post responsibilities were compiled; Matters needing attention in the use of the Internet, the management system of the central computer room, the access system of the computer room and the running log of the computer room were formulated. Cooperate with the system construction of the branch company to realize the system on the wall.
9. Improvement of system protection classification.
Our department cooperates with the public security organs to do a good job in information system security level protection, issues all kinds of level protection documents, formulates corresponding systems according to the inspection requirements of public security organs, and issues documents to set up a leading group. And led by our department, organize the relevant personnel of the branch to participate in the information system security officer training organized by the public security organs.
10, virus system security construction
Our department installed 360 antivirus software and 360 security guard software for all computers in the branch, and established a virus monitoring mechanism, regularly updated virus database and regular antivirus system, which played an escort role for the safe operation of computers in the branch.
Time flies, unconsciously, the old year will pass, and the new year has come to us quickly. Shuozhou branch, a big ship carrying the hopes and dreams of a generation of businessmen, is slowly setting sail in the morning sun of the new year. Although we will still have some bumps and bumps, I believe that as long as all our colleagues closely unite around President Pei, think about the problem wholeheartedly and work hard wholeheartedly, under the leadership of President Pei, Shuozhou Branch will surely embark on a great road of development and usher in a brilliant and beautiful tomorrow.
The conclusion at the end is lyrical, but it's all sentimental. Get to the point. Looking back on the work of 20xx, although a lot has been done and written, it still cannot cover all the bits and pieces in the work. Although I have made some achievements, I still have a long way to go from the requirements of the leaders to the goals in my mind. In the new year, I will strive to improve my thinking, business and management level, and learn from experienced people.
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