According to media reports, the Bank of Industry, Agriculture, China, Construction, Communications and Postal Savings Bank said that individual housing loan customers affected by the epidemic can provide service support including delaying repayment time, extending loan term and adjusting billing plan on the premise of meeting conditions. For deferred repayment, banks have also introduced different policies. China Industrial and Commercial Bank said that it will provide personal loan deferred repayment service support for personal loan customers affected by the epidemic. During the deferred repayment period, customers will not be included in the list of defaulting customers, and at the same time, customer credit information will be protected and customer service will be continuously strengthened. Agricultural Bank of China said that all customers who meet the relevant conditions can enjoy the customer care policy of personal housing loans, such as delaying repayment time, reducing penalty interest and eliminating overdue credit records caused by the epidemic. Bank of China said that Bank of China has specially issued a package of personal housing loan guarantee policies, including online repayment by mobile banking, extending the loan term, delaying the repayment of principal and interest, setting a preferential repayment period, etc., and instructed branches in Shanghai, Jilin and other key areas of epidemic prevention and control to actively respond to customer needs, implement policy arrangements, and continue to provide financial services in the social and people's livelihood areas affected by the epidemic. China Construction Bank said that it mainly provides three types of services: first, short-term deferred repayment for up to 28 days, which will not be collected during the extension period and will not affect credit reporting; The second is to adjust the billing plan. According to the epidemic situation in various places, the bill plan can be adjusted in stages to reduce the repayment amount in the current period and postpone the reduction to the next month; The third is to extend the overall term of the loan, postpone the maturity date and reduce the installment repayment amount. Bank of Communications said that a certain grace period will be given to customers whose repayment ability is temporarily reduced due to the epidemic. Focus on medical personnel, government workers and their spouses, confirmed patients, isolated personnel, and employees in industries greatly affected by the epidemic. Postal savings bank provides deferred repayment service for up to 6 months for eligible customers, and clarifies eligible mortgage customers who are inconvenient to repay due to the epidemic, and can help adjust overdue credit records related to the epidemic.