The following are some problems solved by the citizen hotline: 1. Consultation and help-seeking: The public hotline is a consultation platform, and citizens can consult the relevant departments for information such as policies, regulations and procedures through the hotline or the Internet. 2。 Complaints and reports: after receiving complaints from the masses, the public hotline will transfer the complaints to relevant departments for handling, and follow up the handling situation to ensure that the problems are solved in time. 3。 Suggestion: The public hotline can also collect public opinions and suggestions on government work, reflect public voices and help the government improve its work. 4。 Urban management: Citizen hotline can reflect the problems existing in urban management and promote the improvement of urban management level.
Generally speaking, the citizen hotline is a comprehensive service platform integrating the functions of consulting, complaining, reporting and collecting opinions and suggestions, which is of great significance for facilitating citizens' lives, improving government work and promoting social harmony and stability.
I hope the above content can help you. If in doubt, please consult a professional lawyer.
Legal basis:
Article 1 of the Regulations on 12345 Government Service Hotline
In order to strengthen the construction and management of 12345 government service hotline, improve the level of government services, and safeguard the legitimate rights and interests of citizens, legal persons and other organizations, these Regulations are formulated in accordance with the provisions of relevant laws and regulations and with the actual situation of this Municipality.
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12345 government service hotline (hereinafter referred to as 12345 hotline) refers to the service platform established in this city, which is composed of 12345 telephone, WeChat, Weibo and other supporting media. The clients of the 12345 hotline (hereinafter referred to as clients) refer to citizens, legal persons or other organizations who put forward matters such as consultation and help, services, opinions and suggestions, complaints and reports in the field of government services in this Municipality through the 12345 hotline (hereinafter referred to as hotline matters).