For some consulting customers who call the company for consultation, what should designers pay attention to when answering the phone:

(1) Answer the phone with a friendly attitude and language. Generally, first take the initiative to say "hello, xx decoration", and then start a dialogue; (2) Usually, customers will ask questions about design quotation, materials and construction. On the phone. We should foster strengths and avoid weaknesses, integrate the advantages of (the company) in our answers, show your personal charm as a designer as soon as possible, and give him the feeling of meeting an expert. (3) Try to get the information you want in the conversation with customers: the first requirement: the customer's name, address and contact number; The second requirement: the area of the house, the area and whether the key has been obtained; Among them, the determination of contact information with customers is the most important. (4) The best way is to directly agree with customers on-site surveying and mapping or invite customers to the company headquarters. (5) Record the obtained information on the customer's call statistics immediately. 2. Note: (1) If there are many incoming calls, time is more precious. So answer the phone in 2-3 minutes, not too long. And should know the decoration content in advance, carefully study and seriously deal with the problems that customers may involve; (2) When answering the phone, try to change from passive answer to active introduction and inquiry; (3) Invite the customer to specify the specific time and place, and tell the customer that you will be special; (4) Call information should be sorted and summarized in time, and fully communicated with the competent designer.