First, the instrument etiquette
First, choose the right cosmetics and makeup methods that meet your temperament, face, age and other characteristics, and choose the right hairstyle to increase your charm.
Second, etiquette and etiquette.
(1) To create a good communication image, you must pay attention to manners, so you must pay attention to your behavior. Manners and manners are the expression of self-sincerity, and a person's external manners and actions can directly show his attitude. Be polite to others, be natural and graceful, observe the general etiquette of advancing and retreating, and try to avoid all kinds of impolite and uncivilized habits.
(2) When visiting the customer's office or home, ring the doorbell or gently knock on the door before entering the door, and then stand at the door and wait. Don't ring the doorbell or knock on the door for too long. Don't enter the room without the permission of the owner or the owner.
(3) Behavior in front of customers When you see a customer, you should nod and smile as a gift. If you don't make an appointment in advance, you should apologize to the customer first and then explain your purpose. At the same time, take the initiative to greet or nod to everyone present.
Third, talk about etiquette.
When we meet for the first time, we should say: Nice to meet others; When we visit and wait for people, we should say: please don't send an application; When we are waiting for a letter from the other party, we should say: trouble others; Please ask for help; Seek convenience; Please advise; Please advise; Please answer the application; Please like the application; Please return to the original; Please say: age should be called: long time no see, long life should be said: long-lost guests have come to apply: I have to leave first, and I should say: sorry, I should say: goodbye, send someone away. Application: Yazheng
Fourth, etiquette introduction.
1. When the host introduces himself to others.
2. Self-introduction attitude
Introduce others
4. Introduce a few friends one after another.
I really want to know someone, but I can't introduce myself directly.
6. When introducing names
Five, address etiquette
Six, shaking hands etiquette
Seven, communication etiquette
1. Standard and neat writing
2. Sincerity, anger and enthusiasm.
3. Words should be concise and appropriate.
4. The content should be true and accurate. 8. Telephone etiquette
Nine, dinner etiquette
(1) Receiving an invitation from the other party
1. Correct.
When toasting, the host and guests usually clink glasses first.
3. eat,
drink
Drink tea or coffee.
End the banquet
(2) Banquet etiquette.
1. When preparing a more formal banquet, invitations should be sent about a week in advance, and activities that have been verbally agreed should still be sent to Sichuan.
As the host, before the guests arrive, we should arrange the seats and let the guests come and sit down.
What does business etiquette include?
Business etiquette includes: appearance, appearance and manners. Generally speaking, there are banquet etiquette, telephone etiquette, letter etiquette ... Now many universities have set up this course, you can go to the bookstore to buy such books! This contains too much!
What are the aspects of business etiquette?
Business etiquette includes:
1, be polite
When you speak, you must look into the other person's eyes, and when you listen, you must show attention to show respect. Speak quickly, consistently and choose the right words.
2, behavior etiquette
Handshaking etiquette, men should shake hands slightly to express their happiness or gratitude. If you need a deeper expression, you can hold each other's hands with both hands. To shake hands with a lady, you must get the permission of the other party.
Step 3 introduce etiquette
Young people should be introduced to older people, subordinates, bosses, ladies and men first.
4. Table manners
Use chopsticks when eating, don't talk loudly at will to avoid spitting, don't make any noise when chewing, handle tableware carefully and cover your teeth with your hands.
5. Ride etiquette
The boss or important person should always sit in the right back seat, followed by the co-pilot and finally the left back seat. When the guests get on the bus, remember to put your hands on the frame to avoid touching them.
What are the main aspects of business etiquette?
1 Take a group of photos with the elderly. If the elderly can keep up with their thoughts, they can take wedding photos and have a different flavor. Send gold (jewelry)
What aspects does etiquette include?
Employee's office behavior etiquette
(1) Appearance and behavior
(B) workplace behavior etiquette
(3) Daily reception in the office
(4) Meeting etiquette
(5) Etiquette of getting along with colleagues
(6) Telephone etiquette
1 telephone etiquette
2 telephone etiquette
(7) Writing etiquette
1 writing style
2 parallel etiquette
3 Writing etiquette
4 writing norms
Second, business social etiquette
(A) business etiquette
(2) Business etiquette
1 business visit
2 business reception
3 meetings and discussions
3) Etiquette of giving and receiving gifts
(4) Dinner and dining etiquette
1 seating etiquette
1.2 seat distribution:
1.3 Chinese food seat
2 Toast etiquette
3 Dining etiquette
(5) Ride etiquette
1 seating etiquette
2 ride behavior etiquette
3 Getting on and off etiquette
(6) Business etiquette
1 letter
2 invitation letter, invitation etiquette
Etiquette in three public places
(1) Code of Conduct in Public Places
(2) the way of passenger elevator
1 box elevator
3 Visiting etiquette
1 wedding etiquette
2 funeral etiquette
(3) Etiquette for special occasions
This is the outline of etiquette norms I made, which contains most aspects. Business cards and handshake etiquette are used for etiquette in the workplace.
What are the business etiquette in enterprises?
Business etiquette knowledge: the aspects that should be paid attention to in business etiquette, classic business etiquette.
When we meet an important guest, we will use the methods of turning off the phone, turning the phone on vibration, transferring, and looking for someone else to represent us to convey the message that we respect each other.
After entering the work, we will spend more time dealing with all walks of life than when we were in school, among which dealing with various business people accounts for a large proportion; It is precisely because of the importance of business etiquette that we introduce some basic business etiquette in this chapter.
Business etiquette can be simply summarized as: respect first, good at expression, and obeying rules.
First, mobile phone etiquette
1, don't listen
See if the phone is turned off. If we don't turn it off in front of each other, it shows our respect for each other.
2, not ringing
The phone keeps ringing, giving people a feeling of being half-hearted and not treating each other as important people.
3. Don't go out to answer.
When we meet an important guest, we will use the methods of turning off the phone, turning the phone on vibration, transferring, and looking for someone else to represent us to convey the message that we respect each other.
Second, the etiquette of business cards.
Several methods of obtaining business cards
1. Transaction method: Give the business card to the other party voluntarily.
2. Challenge: When handing the business card, say, "Can I have the honor to exchange business cards with you?"
3. Polite method: "I don't know how to ask you in the future?"
4. Equality Law: "It's a pleasure to meet you. I don't know how to contact you in the future? "
Business cards are not allowed.
1, the business card shall not be altered at will;
2. Don't provide more than two titles, but prepare a variety of business cards (political, academic, social) at the same time to communicate with different people;
3. Do not provide personal contact information.
Matters needing attention when making business cards
1, using standard specifications;
2. Material selection of recycled paper;
3. The colors are light white, light blue, light gray and light yellow;
4. The pattern can be corporate logo, unit location map or corporate landmark building;
5. When using business cards in Chinese mainland, the font is italicized or printed;
6. When communicating with Hongkong, Taiwan Province, Austria and overseas Chinese, the font of business cards should be traditional;
7. Don't print aphorisms on business cards.
How to accept business cards
1, stand up;
2. Hands are connected;
3. Read each other's name and position in a low voice to show respect;
4. Pass business cards to each other.
Three, professional women dress matters needing attention
1, never wear a black leather skirt in business situations;
2, not only legs;
3. There should be no holes in the socks;
4, formal attire can not be matched with casual shoes;
5. Wear sandals without socks;
6. Wear formal sandals on formal occasions-no toes in front and no heels in the back;
7, can't have three legs-a skirt, a leg, a sock;
8, can't use fitness pants as socks;
9, stockings can not be rolled.
We can sum up the dress of business ladies as follows: suit skirt, standard leather shoes, high tube and flesh color.
Fourth, men's wear related matters
1, which conforms to the trichromatic principle.
The color of full-body clothing should not exceed three major color systems (first blue, then gray and then black).
2. Trinity law
Socks, belts and briefcases are all the same color.
3. Three taboos
A) No labels can be worn on the sleeves;
B) Socks cannot be nylon stockings;
C) *** white socks, the color of socks should be consistent with the color of leather shoes; A black suit should never be paired with white socks.
Five or six are not allowed to dress in the workplace.
1, it's too messy-there are uniforms * * * uniforms, and wearing uniforms is not like uniforms.
The tie is half open.
Under the shirt? Expose to the outside
Put on your hat and dress sideways.
You should wear u-neck or v-neck thermal underwear
2, too bright
3, can't * * * too much-can't wear sleeveless clothes, hurdle vests, halter skirts, sunglasses, halter tops.
4. Excessive viewing angle
5, too short
6, too tight
Six, workplace conversation taboo
1, can't criticize the country and * * *;
2, can not involve state secrets and business secrets;
3, can't talk about peers, leaders, colleagues behind their backs-right and wrong must be right and wrong;
4. Do not arbitrarily involve the internal affairs of the communication object;
5. Don't talk about low-profile content-parents are short and small ... >>
Personal etiquette of business people includes those three aspects. What is the content of each aspect?
Business etiquette includes: appearance, appearance and manners.
described below
1, Speaking Etiquette When you speak, you must look the other person in the eye, and when you listen, you must show your sincerity to show your respect. Speak quickly, consistently and choose the right words.
2. Behavioral Etiquette In handshake etiquette, men should shake hands slightly to express their happiness or gratitude. If deeper expression is needed, they can hold each other's hands. To shake hands with a lady, you must get the permission of the other party.
3, introduce etiquette, first introduce young people to older people, first subordinates, then bosses, first ladies, then men.
4, table manners, use chopsticks when eating, don't talk loudly at will to avoid saliva, don't make a sound when chewing, tableware should be handled with care, and teeth should be covered with hands.
5, ride etiquette, the boss or important person always sits in the right back seat, followed by the co-pilot, and finally the left back seat. Remember to put your hands on the frame when you get on the bus to avoid touching the guests.
What are the basic business etiquette?
Then he held it in his hand and tried it.
Specific content of business etiquette
Communication Art and Communication Skills: Lecture 1
Section 1 Communication Art in Communication Situation
1 Whether the address is high or low; 2 when in Rome, do as the Romans do; 3 straighten the position; 4 Take each other as the center
Communication is centered on the other party, business communication emphasizes that customers are God, and it is really good for customers to feel good. Respect yourself, respect others, and behave properly, and you can properly handle interpersonal relationships.
Section 2 Communication Skills in Communication
1 language skills
In modern communication, we all know that a common sense is "different winds in ten miles, different customs in a hundred miles". Different industries have different requirements. If we look at the problem from different angles, the result may be very different. For example, people who engage in diplomacy have a characteristic: they speak in moderation. If you ask them: Who do you think will win this game? They won't tell you who wins or loses, but tell you that it is possible to win, impartial and ambiguous. This is the language feature that makes these people form professionally.
for instance
2 skills of reading business cards
When exchanging business cards, the following four points can explain the status and identity of business card holders, as well as the experience of communication at home and abroad and the size of social circles.
Four main points of reading business cards
Whether the business card has been altered: the business card would rather not be given to others than be altered. Business cards, like faces, can't be altered casually.
Do you have a home phone number? People will have a sense of self-protection in social situations. Private home phone is not given, even mobile phone number is not given. Westerners pay special attention to the difference between public affairs and private affairs. If you give him your home phone number when you meet him for business for the first time, he will understand that you are invited to his home and think that you are suspected of taking bribes.
Whether there are many titles: business cards often provide only one title, at most two. If you have several jobs or run many subsidiaries, you should print several business cards, and different people use different business cards.
Does the landline number have a country and area code? If you want to do international trade, you should add 86 to the landline number, which is the international long-distance area code of our country. If not, you have no international customer relationship. If not, you are only active in this area.
3 problem-solving skills
Ideas determine ideas, and ideas determine the way out. What kind of thinking, what kind of working state.
4 tips for hanging up the phone
Who hangs up first when making a phone call, communication etiquette gives a standardized practice: people with high status hang up first.
5。 Standard sequence of entering and leaving the elevator
(1) Enter the manned elevator
When entering or leaving the controlled elevator, the accompanying personnel should go in and out, and let the guests go out first. Give the right to choose the direction to a high-ranking person or guest.
(2) Enter the unmanned elevator
When entering or leaving the unmanned elevator, the entourage should enter first and then exit, and control the switch button.
The second lecture focuses on etiquette in communication.
The first section of the correct position, correct attitude
(A) straighten the position, correct attitude
To learn etiquette, we must first straighten our position and attitude. If you go abroad, there will be a question, do it according to the rules of your own country or the rules of the host country? In addition, there are human factors. For example, if I am the host, I will emphasize that the host is convenient and respects the guests. But if I am a guest, I will also emphasize that the guest is convenient for the host. Interpersonal relationship is interactive, so you need to correct your position and attitude.
(B) the taboo of conversation
1 Avoid interrupting each other.
When the two sides are talking, the superior can interrupt the subordinate, and the elder can interrupt the younger generation. Equal people have no right to interrupt each other's conversation. In case you talk to the other person at the same time, say "please" and let the other person speak first.
2 Avoid complementing each other.
If the two sides are equal and familiar with each other, sometimes it doesn't matter to supplement each other's conversation appropriately, but they can never complement each other at the negotiating table.
3 Avoid correcting each other
To respect others is to respect their choices. In addition to the right and wrong questions, we must answer them clearly. General questions in interpersonal communication should not be debated with each other casually, let alone judged casually, because right and wrong are relative, and it is difficult to tell who is right and who is wrong in some questions.
for instance
4 avoid questioning each other
Don't doubt what others say casually. The so-called defensive heart is indispensable. It's not impossible to question each other, but you can't write it on your face. This is very important. If you don't pay attention, you can easily get into trouble.
Section 2 Three Elements of Communication
(A) the three elements of communication
1 communication; 2 cognition; 3 Interaction
(2) dining table v. > >
What are the functions of business etiquette?
Personally, I think etiquette is very important to participate in these formal business activities, which gives people the first feeling.
Business etiquette is a code of conduct that reflects mutual respect in business activities. The core of business etiquette is the code of conduct, which is used to restrain all aspects of our daily business activities. The core function of business etiquette is to show mutual respect between people. In this way, it is more important for us to learn business etiquette. We can simply sum up business etiquette, which is a general requirement for people's gfd and etiquette in business activities.
Gfd refers to personal image.
Etiquette refers to everyone's professional performance in business activities.
The standard of Gfd in commercial activities
The first thing we talk about is the problems that gfd needs to pay attention to. Next, we will introduce male gfd and female gfd.
Gfd standard for men.
First of all, consider a question, what is the correct gfd standard for men? That is, as a man, what kind of gfd should be paid attention to in business activities. We will explain it through the following aspects.
1. hairstyle hairstyle
The unified standard of men's hair style is cleanliness and neatness, which should be constantly modified and repaired. Don't make your hair too long. It is generally believed that men's front hair should not cover their eyebrows and side hair should not cover their ears. At the same time, they should not leave too thick or too long sideburns. A man's back hair should not be longer than the top half of his suit shirt collar. This is a unified requirement for male hairstyles.
Step 2: Facial modification
Men should pay attention to two aspects when facial modification:
When a man is engaged in business activities, he should shave every day and keep his face clean. At the same time, men often come into contact with cigarettes, alcohol and other articles with the smell of * * * in business activities, so they should pay attention to keeping their breath fresh at any time.
make oneself up as
In formal business occasions, men should wear suits and ties, and shirts should be properly matched. Under normal circumstances, it is not very safe to put an end to wearing a jacket in formal business occasions, or wearing a suit with a high collar, T-shirt and sweater. Men's suits are generally dark suits, avoiding plaid or very bright suits. Men's suits are generally divided into single-breasted and double-breasted suits. Pay special attention when wearing a single-breasted suit. When buttoning, usually only the top two buttons are tied. If it is a three-breasted suit, only the top two buttons are tied, and the bottom one is not tied. Fasten all buttons when wearing a double-breasted suit, which is what men need to pay attention to when wearing a suit.
The choice of shirts. The color of the shirt should coordinate with the overall color of the suit. At the same time, shirts should not be too thin or too transparent. It is particularly important to note that when we wear light-colored shirts, we should not wear dark underwear or warm and cold clothes under the shirts, especially pay attention to the neckline, and do not expose the cold clothes or underwear inside the neckline. On the other hand, it is important to pay special attention to that when wearing a tie, all buttons on the shirt, including the buttons on the neckline and cuffs, should be buttoned. This is what we need to pay attention to when wearing shirts.
The choice of tie. Its color matches the color of your shirt and suit, and the overall color should be coordinated. At the same time, pay attention to the length when wearing a tie. The length of the tie should be just above the belt, or a distance of one or two centimeters, which is the most suitable.
Choice of shoes and socks. Men usually wear leather shoes when wearing suits, ties and other professional clothes to prevent sports shoes, sandals or cloth shoes. Leather shoes should be kept bright and tidy every day. When choosing socks, we should pay attention to the good texture and breathability of socks, and the color of socks must be in harmony with the overall color of the suit. If you wear dark leather shoes, the color of socks should also be dark, while avoiding fancy patterns.
4. Necessary items
What modifiers do we need to choose when matching a suit?
Company logo. The company logo needs to be carried with you, and its exact wearing position is above the left chest of men's suits, which is only what men need to wear when wearing suits.
There are several things that men must have in business activities:
Because the pen is often used in business activities, the correct carrying position of the pen should be in the inner pocket of a man's suit, not in the outer pocket of a man's suit. Generally, try to avoid carrying it in your shirt pocket, so it's easy to put your shirt ... >>