12345 government service convenience hotline (hereinafter referred to as 12345 hotline) refers to the public service platform established by local municipal people's governments, which consists of telephone 12345, mayor's mailbox, SMS, mobile phone client, Weibo, WeChat, etc. , providing "7×24 hours" all-weather manual service. Hotline 12345 can improve the service level for the people, promote administration according to law, innovate social governance, and safeguard the legitimate rights and interests of natural persons, legal persons and other organizations.
202 1 1 6, the State Council general office issued the guidance on further optimizing the local government service hotline. In order to further optimize the local government service hotline and improve the government's service level for enterprises, the Beijing 1 2345 minors protection hotline was officially opened on 202/June/day. Shanghai 12345 minors protection hotline opened. On April 23rd, the General Office of the State Council issued the Opinions on Promoting the Efficient Docking and Linkage between 12345 Government Service Hotline and10 Alarm Service Desk (Guo Ban Fa [2022]12).
12345 service hotline is usually used for:
1. Public service information consultation on administrative functions, responsibilities, policies and procedures;
2 complaints, opinions and suggestions on administrative management, social management and public services;
3. Non-emergency management and service for help within the scope of administrative functions and powers;
4, citizens, legal persons and other organizations to endanger the safety of people's lives and property, endanger the safety of public property, affect the economic and social development report;
5. Praise the efficiency and administrative effectiveness of government departments and their staff.