How to receive the first visit?
(A) to do a good job of preparation before the consultation
1, rationally allocate consulting places.
2. Show the demeanor that a psychological counselor should have.
(neatly dressed; Sit up straight with a calm expression. Don't smile with a straight face. )
3. When talking with help seekers, keep a normal social distance and maintain a normal counseling posture.
4. Pay attention to the use of verbal and nonverbal communication skills.
(2) Use polite reception and polite language.
(3) indirectly ask the helper what kind of help he wants, and don't force him to ask directly.
(four) after the inquiry, make it clear that the attitude (explain to the helper whether you can provide help to the helper).
(five) to explain the principle of confidentiality to those who ask for help.
1. Contents that need to be kept confidential by psychological counselors.
2. Confidentiality exception.
3. The importance of observing the principle of confidentiality.
(six) explain the nature of psychological counseling to the help seekers (the process of helping the help seekers solve various psychological problems)
(seven) explain the rights and obligations of the helper to the helper.
Rights: the right to choose consultants and certify their professional qualifications; Have the right to know the charging standard; Have the right to stop consulting.
Obligation: provide true information related to one's psychological problems; Notify any changes on time and in advance; Finish homework on time; Don't try to establish any relationship with the consultant other than the consulting relationship; Pay according to regulations
(eight) to negotiate with the help seekers to determine which consultation method to adopt.
Matters needing attention in first reception
① Avoid nervousness.
② Language expression (avoid using dialects; If you use technical terms, you should explain the connotation and extension of technical terms to the helper)
(3) explain the principle of confidentiality repeatedly (once the consultant leaks, the helper has the right to resort to law)
(4) Explain the limitations of psychometric function (the consultant can't provide help, and can't make any commitment to the helper outside the consulting scope).
(5) In psychological counseling, we should also pay attention to the following contents in terms of etiquette.
No smoking, no unnecessary "subconscious actions"
Don't drink or take stimulants. Don't look around, concentrate, listen carefully or ask questions.