Use the web version of Ali Wangwang
Click on the "Ali Want Want" avatar of the store customer service on the product page for consultation, and the webpage will prompt whether to use the "web version" of Ali Want Want to communicate with the seller. After clicking "Yes", you can use the web version to communicate with the seller. The disadvantage is that communication records cannot be saved and the types of messages sent are very limited. If there is a dispute, the message record cannot be saved as a voucher.
Install Ali Want Want (Buyer Edition) client.
Enter "Ali Want Want" in the computer browser or search for "Ali Want Want" in the application market. Note that it must be the buyer's version, and then download it.
After downloading, double-click it. Exe file to install it. When prompted that the installation is complete, open Ali Want Want software on the desktop or in the installed program.
Enter the login page of the software, enter the account name and password of Taobao, and then click Login.
Find the product page that needs to contact the merchant in Taobao's webpage, and find the Ali Want Want icon of customer service. The webpage will pop up whether to use the Ali Want Want client. After clicking OK, the Ali Want Want client will be automatically called to communicate with the seller. Input information, including but not limited to words, pictures, expressions, documents, etc. After receiving it, the other party can communicate with the buyer.
Alibaba Want Want client can also add friends with buyers or sellers and save message records. Only the message records on Alibaba Want Want can be used as evidence of transaction disputes. Therefore, it is very safe and reliable to communicate with sellers with Ali Want Want.