10016 (10016 special line): responsible for user return visit, retention and maintenance, and telemarketing;
100 1 1 (telephone charge recharge line): telephone charge recharge;
100 18 (customer club service hotline): members' basic service information inquiry, featured service project inquiry, featured service project acceptance and other various club services;
+8618618610010 (international roaming customer service hotline): business consultation, complaint handling, emergency service, etc.