In life, job responsibilities are used more and more, and making job responsibilities can maximize the scientific allocation of labor and employment. How to formulate job responsibilities? The following is the job responsibilities of the front desk of the dental clinic that I helped you sort out, for reference only. Welcome to reading.
Responsibilities of front desk of dental clinic 1 1. Check the daily work of nurses, arrange the work of nurses reasonably, and ensure that doctors have assistants to cooperate.
2. Understand the usage of clinical equipment in time, and do a good job in statistics of materials and equipment to ensure that the clinic will not be affected by insufficient equipment supply.
3. Responsible for supervising the regular maintenance of equipment, finding faults in time, solving existing problems and ensuring the normal operation of clinical equipment.
4. Responsible for the supervision and inspection of the effective cleaning and disinfection of instruments.
5. Timely report the damage and loss of durable equipment, and put forward preliminary treatment opinions.
6. Responsible for arranging the work of nurses and ensuring the cleanliness of the center.
7. Have rich oral care experience and good psychological quality and management ability;
8. Strong sense of responsibility, rigorous work, good language communication skills, strong sense of medical service and customer service;
9. Be able to accept the corporate culture of the clinic and have good team spirit and sharing spirit;
10. Set an example, take the lead in demonstrating and establish a good manager image.
Responsibilities of the front desk of the dental clinic. The front desk staff is the facade image of the clinic, and they are often the first employees who come into contact with visitors inside and outside the clinic. Therefore, the front desk staff are always vigilant in terms of gfd and politeness, and their every move represents the image and reputation of the organization. Moreover, because the front desk staff is in an environment that values their own strengths very much, customers can often see the management level of outpatient service from the reception situation and corresponding work situation of the front desk staff.
1, welcome:
When customers walk up the steps and enter the door, they should quickly walk out of the doctor's guide desk, open the door to greet them, smile and bow, and signal customers to go to the bar with gestures, showing enthusiasm and sincerity.
2. q:
(1), initial diagnosis: effective triage is required, such as "Hello! Is this your first visit? Excuse me, what happened to your teeth? Would you please build a medical record or hang a number first? " Or "hello! Do you have an appointment? Or did you bring a reservation card? " When asking questions, stand, smile and look at each other. And enjoin the customer: "Please sit down for a while, and I'll arrange it for you right away!"
(2) Follow-up visit: The patient who comes back for follow-up visit will get the medical record first, and at the same time briefly exchange a few words, such as how do you feel about your teeth now? Because it is a follow-up patient, according to his mood and state, you can greet or praise him appropriately, such as not too busy today? Have you ever eaten XX rice? You look great today! Or the clothes you wear are very nice, where did you buy them, and so on.
3. Divert/wait:
(1), initial diagnosis and triage: according to the client's chief complaint requirements, according to the triage system, combined with the actual work and the doctor's expertise, triage is carried out and the corresponding records are made;
(2) Follow-up arrangement: bring medical records, guide customers into the treatment area, and make corresponding records in time after proper placement;
(3) Waiting arrangement: If the triage cannot be arranged in time, the customer should be properly arranged to wait, water should be poured in time, fruits, newspapers, books and periodicals should be handed over, and the TV should be turned on to explain the approximate waiting time to the customer so that he can know fairly well. If the first customer waits for more than 3 minutes, he should take the initiative to comfort and arrange as soon as possible; For familiar follow-up customers, according to their mood and state, you can say hello or praise a few words, or find a topic to chat and so on.
Step 4 notify the doctor:
After arranging clients, the attending doctor should be informed in advance before guiding clients, so as to avoid embarrassing scenes caused by blind guidance, and let doctors make good preparations before seeing a doctor, especially some important information, such as special requirements, transportation and status. To provide reference for doctors' consultation.
5. Accompanying leaders:
Holding the medical record, stand 2 or 3 steps in front of the customer's left, ask the customer to follow with gestures, walk in front of the left, let the customer walk in the middle and say, "Hello! Please go to the treatment room and let the doctor examine you. Keep pace with customers when walking, and introduce doctors appropriately. In case of turning or stairs, use gestures to remind customers to "go this way" or "pay attention to the stairs".
Attention to detail: packaging doctors properly when looking for the right time can increase patients' trust in doctors and facilitate doctors' consultation; For example, "This is Dr. X, who is very experienced and has just returned from studying in xxx. He is good at xxx treatment. Let him take a look at it for you ... ".
6. Transfer:
Transfer the client and his medical record to the doctor, and introduce the attending doctor: "This is Dr. X, let him examine you first!" Or tell the doctor appropriately: "This is our xxx customer, or Mr./Ms. xx, who is here for a special purpose. You must make special arrangements! "
7. Cashier:
We must smile when customers pay. When the patient's request for a small fee reduction cannot be met, a reasonable explanation should be given, and attention should be paid to the way and method of speaking to prevent the customer from "losing face"; If you have a small gift such as toothbrush and toothpaste, you can send one to the customer to give him a sense of psychological balance.
8. Fujian:
When the customer is ready to leave after paying the bill, say goodbye to him: "Take care!" " "Then help him open the door and watch the customers leave. If conditions permit, you must take the initiative to ask every customer who is about to leave: "What do you feel after reading it? If you have any comments and suggestions, please point them out! "
Responsibilities of the front desk of the dental clinic 3 ① If the guest fails to come here according to the appointment time, first understand the purpose of the guest's visit, first arrange the attending doctor to help him see it, and then the attending doctor will find the supervisor after the break.
(2) The doctor changed to rest and did not inform the guests to make another appointment. When the guest arrives on time, first inform the doctor (call him) and finally arrange the supervisor to help him.
(3) If the appointment expert is not here, leave the guest information for diagnosis first, and the expert will come back tomorrow to inform the guest to come over.
(4) Appointment of experts is busy. First, understand the purpose of the guests' visit, inform the experts, ask the experts about the waiting time and ask the guests' opinions.
⑤ Find a male doctor or a female doctor for the guests, respect the special requirements of the guests and try to meet the needs of the guests.
Guests who have been treated for a year or more come back for follow-up. If there is something wrong with the teeth, the first thing to do is to arrange it for the original doctor. If the guest asks not to see the original doctor, he should ask the situation clearly (indicate the reason for the complaint) and report to the clinic director. If the original doctor is not in the clinic or leaves his post, he should report to the supervisor and be arranged by the supervisor.
;