Telephone banking refers to the electronic banking business that provides customers with financial services such as account information inquiry, transfer and remittance, payment, investment and wealth management, business consultation, etc. Self-help voice and manual service by telephone. ICBC 95588 Telephone Banking can provide customers with a package of financial services such as account information inquiry, transfer and remittance, investment and wealth management, payment, foreign exchange transaction, roaming in different places, credit card service, manual service, etc. Simple to use and convenient to operate: ICBC Telephone Banking organically combines automatic voice service with manual answering service, and customers can enjoy the perfect unity of self-service voice service and warm manual service just by pressing the phone button. Simple procedures and powerful functions: ICBC telephone banking is convenient for bidding, and customers can apply for opening an account only by bringing their valid certificates and ICBC passbook or bank card to the outlets, enjoying the convenience of account management and the efficiency of investment and financial management. Low cost, safety and reliability: ICBC telephone banking can handle most counter and online business, saving time and reducing costs.
ICBC has adopted the most advanced computer telephone integration, so that customers can use it with peace of mind. Unified number, national roaming: the service number of ICBC telephone banking in mainland provinces and cities is 95588, and in Hong Kong it is 2 1895588. If you choose to roam in different places, you can roam back to the telephone bank in your community, so that customers don't have to bear the long-distance telephone charges. Relying on the centralized back-end system, ICBC Telephone Banking began to optimize voice traffic again. "This time, based on the last unified voice tree, after analyzing customer behavior, the voice process was further optimized." The integration of voice tree mainly focuses on reducing the complexity of customer operation, and the most obvious change is the entrance menu. Previously, the "Enter Menu" of 95588 was "Press 1 for registered customers and 2 for non-registered customers". After hearing this menu, some customers are not sure whether they are registered users, but the optimized entry menu has been changed to distinguish between individual customers and corporate customers. "You know very well whether you are an individual customer or a corporate customer." As for whether it is a registered customer of 95588, the telephone bank will hand over the judgment process to the background system.