Then Apple technicians used the customer service hotline to call back, harassing and insulting "American past 1999". At about 9: 56 that night, "American Past 1999" said that it had received another call from Xi 'an. In the afternoon, the other party said that he was an Apple technician, and that he had mastered the information stored in iCloud by taking advantage of his position.
The employee involved has left the company, and Apple has not given an official explanation.
"Once upon a time in America 1999" kept a record of the telephone conversation with this "technical consultant" and made it public.
Telephone records of netizens and Apple technical consultants
As can be heard from the recording, the staff member called himself "Apple's senior technical consultant" on the phone, saying that he "copied the user's information by taking advantage of his position" and told the user in a bad tone that "I don't want to make your life worse, at least I can bring you inconvenience at work". On the phone, the technician asked the user to add his QQ and said that he would "watch something" for the other party. If users don't add their own QQ within an hour, they will send out their personal information and materials, and threaten not to use Apple devices including mobile phones and computers in the future.
"Threatening letter" received by netizens
According to "American past 1999", he later found that his Hotmail email password had been modified. After retrieving the password to log in, he found that his Hotmail and iCloud mailbox did receive the threatening content from the "technical consultant", and his 163 mailbox also received the notification letter from Apple, and his Apple ID was used to log in iCloud.
"The Past in America 1999" reported to Apple many times in the next few days that it did not get a satisfactory answer, and then chose to call the police.
The iCloud login prompt email received by netizens.
On the afternoon of March 7th, "American Past 1999" revealed in Weibo that it received an investigation reply from Apple, saying that the person involved had been fired, and the company refused to provide relevant information about the employee for privacy protection. However, Apple did not give a clear answer to whether the personal information that users are most concerned about is really mastered and leaked.
"American Past 1999" said that at present, my biggest appeal is to ask Apple to clearly explain how much personal information and data of the employees involved have been copied, and how to protect property and life safety if the data is leaked later.
However, he did not directly respond to Apple's request for viewing the alarm record and case number in the service email.
On the evening of March 7th, "The Past in America 1999" publicly stated in Weibo that the service case number could not be provided because the user's name, mobile phone number and email address could be displayed through the case number query. In addition, as for how the technician got the password of his Hotmail mailbox, he explained that he recorded the email account number and password in the memo, which was stored in iCloud.
According to the information previously disclosed by Apple, the iPhone uses end-to-end encryption technology, and the information in iCloud and mobile phones cannot be obtained by Apple, and technical service personnel will not be authorized to obtain users' personal information through iCloud accounts.
A technician who works in network security analyzed that it is less likely to get the user's email password directly from iCloud. The Apple staff member may have invaded the account by hacking such as "crashing the library" after learning the user's email address.
"Past events in America 1999" also said in the reply that there is no direct evidence that the hacking of Hotmail is related to Apple technicians, which is his personal inference.
The Apple employees involved have indeed left Apple. Apple did not give an official explanation.