According to your description, I suggest you refer to the following information:
The contact information of Beijing Gold Medal Service Center is as follows:
Address: Room 3 16, Shangdu International Center Office Building, No.8 Dongdaqiao Road, Chaoyang District, Beijing Tel: 0 10-58700645
Address: F 1-9, Chen Rui International Center, 200m east of Changhong Bridge, Chaoyang District, Beijing Tel: 010-65016166.
Address: 88- 14 Guangqumennei Street, Chongwen District, Beijing Tel: 0 10-67 130608.
Address: Haidian New Technology Building, No.65 North Fourth Ring Road West, Haidian District, Beijing 1533 Tel: 0 10-82887907
Address: B 107, Bo Yan Building, No.238 North Fourth Ring Road, Beijing Tel: 0 10-5 1662533-207.
Address: B 107, Bo Yan Building, No.238, North Fourth Ring Road, Beijing Tel: 010-82316167/8/9.
Address: Room KLOC-0/005, Block B, Haojing Building, Zhichun Road 108, Haidian District, Beijing Tel: 0 10-826698 18.
Address: Room A0 1 1, Floor 2, Dinghao Electronic Building, No.3 Haidian Street, Zhongguancun, Haidian District, Beijing Tel: 0 10-8269803 1
Address: D528, North Side, 5th Floor, Hailong Electronic Building, Zhongguancun, Haidian District, Beijing Tel: 0/kloc-0-82552799
Address: Peking University World Computer District, No.4 Fu Qian Street, Huairou District, Beijing Tel: 0 10- 57580670, 5758067 1, 69620 19 1.
Address: Room KLOC-0/0/06, Gulou South Street, Miyun County, Beijing Tel: 1880 1497934
Address: B 1704 Wantong New World, No.2 Fuchengmenwai East Street, Xicheng District, Beijing Tel: 010-68015197.
For the contact information of the Gold Service Center, you can also choose your province and city and the product type you use through the following websites:
/zh/support-drivers/e support/as CPPS . html
I hope the above reply can help you.
If the above information can't solve your problem, you can log on to www.hp.com.cn/chat,, the online chat room of HP Network and ask an online engineer to help you solve the problem further.
More product information is available in www.hp.com.cn/800..