1, the professionalism of the outsourcing company, pay attention to whether the professionalism of this enterprise meets the needs of this enterprise. Even IT outsourcing, some are infrastructure, some are system operation and maintenance, and some are application development.
2. What is the personnel management level of the outsourcing company? Staff turnover rate, personnel skill level, personnel training, management system, etc.
3. Is there any service management tool to assist? No matter how many people, no matter how high the level, it is difficult to ensure customer experience and service efficiency in the case of many customers, so good outsourcing enterprises will be assisted by service management systems. For example, some outsourcing companies will apply for ITSS certification. At this time, the service operation management system will be used to digitize the service, and the management will have a basis. For example, customer scan code application service, intelligent dispatch, engineer punching, customer evaluation, service process record, service statistical analysis, etc., all of which can improve the service ability of outsourcing companies. Some companies will develop their own programs, and some companies will use small programs like SaaS, such as serving cows. Either way, if outsourcing companies use system-aided management, it shows that they still have the consciousness of standardization and service digitalization, which can be used as the basis for selection.