1. The order was not paid successfully, but the bank card has been deducted. At this point, after waiting for a period of time, the funds will be automatically returned to the original bank card account;
2. If the order has been paid successfully, but the product is defective or the product information does not match, you can contact customer service for a refund. When refunding, you need to provide relevant order information and refund reasons. Refund funds will be returned to the original payment account or other designated accounts, and the refund time will generally arrive within 1-7 working days.
In short, if there is a charge deduction problem in the shopping process, you can wait patiently for a while. If you still haven't received the refund, you can contact customer service directly.