JD.COM's artificial customer service can be found directly in JD.COM APP, and of course, you can also call JD.COM Customer Service to find artificial customer service. Online and telephone manual customer service are online 24 hours a day. JD。 How to find artificial customer service by COM is introduced in detail:
1. Through JD.COM APP, the operation method is to log in to JD.COM APP, select "My" in the lower right corner, then select the "Online Customer Service" button at the bottom, and then enter manual customer service in the dialog box, and the information of manual customer service will pop up. Click "Contact Human Customer Service" to find the human customer service, and then enter your own questions.
2. Call JD.COM Customer Service to find a worker. The telephone number is 9506 18. After the connection is completed, you can switch to the worker thread.
When shopping in JD.COM, you can find JD.COM artificial customer service to solve any problems, especially if you are dissatisfied with the merchants, you can directly find JD.COM artificial customer service to complain.
What are the responsibilities of customer service in JD.COM?
1. Be familiar with in-store treasures, be able to effectively recommend and answer products for different customers, have a clear understanding of in-store activities, remind customers in time and note their special requirements, and communicate with the warehouse in time, mainly to guide customers to buy.
2. After placing an order in the customer service background, it is necessary to send the order out of the warehouse in time, make clear the order of cash on delivery and online payment, and fill in the waybill number.
3. After the goods are delivered, keep in touch with customers, record relevant information and handle them in time.
4. Service is more than simply answering the buyer's questions. As a customer service, we should guide customers, analyze their needs and think from each other's perspective. Customer service is not a one-time service. Maintaining old customers is always more reliable than finding new customers.
You need to be professional, have spoken and written language, and have communication skills. You will take the initiative to find a topic.
6. Have the skills and skills to promote orders, be patient and meticulous, patiently explain, carefully tap customers' electricity, find customers' concerns, highlight the advantages of amplification, promote delivery, timely after-sales and timely answer questions.