Responsibilities of Customer Service Supervisor in 4s Shop 1
1 Be responsible for the reservation and tracking service operation of this center.
2. Collect and analyze reservation and tracking information.
Responsible for handling customer complaints encountered in booking and tracking.
Responsible for the half-year training needs and plans of employees under their jurisdiction.
Responsible for booking and tracking the continuous optimization of workflow.
4s shop customer service supervisor job responsibilities 2
1 Guide and lead the customer service staff to complete their tasks according to the requirements of the leaders;
2. Make departmental work plans and implement them; Responsible for managing and coordinating the collection, tracking and handling of customer feedback/complaints, and solving major customer problems;
3. Do a good job in the management of customer files and regular return visits of customers;
4. Organize and coordinate all departments to do a good job in customer service, and have execution power when customer complaints occur;
4s shop customer service supervisor job responsibilities 3
1 Accept customers' inquiries, record the contents of customers' inquiries and complaints, and give customers feedback according to the process.
Organize customer information, and the customer service specialist carefully extracts customer information files every day to pay attention to the dynamics of these customers.
3. Record and summarize the consultation content, analyze it in time and feed it back to the customer supervisor.
Pay irregular return visits to customers. Through the return visit, we can not only understand the needs of different customers and market consultation, but also find out the shortcomings in our own work, remedy and adjust in time, meet customer needs and improve customer satisfaction.
When you receive a complaint, you should deal with it immediately. After handling, we should pay a return visit in time, so that customers' complaints can be solved efficiently and satisfactorily, and complaint filing materials can be established.
Communicate closely with other departments, participate in marketing activities and assist in marketing.
7. Complete other tasks assigned by the leaders.
Scope of business of 4S shop
Generally, a 4S shop adopts a brand, and one or several exclusive stores with relatively equal distance are distributed in an area, and they are built according to the unified design requirements of manufacturers inside and outside the store, with huge investment, tens of millions or even tens of millions, and luxurious style.
4S shop is a sales shop integrating automobile sales, maintenance, spare parts and information services. A 4S shop built with an investment of about 25 million won't fall behind in 5- 10 years. In China, 4S stores still have a long way to go.
The 4S store model has developed rapidly in China in recent years. 4S shop in automobile industry is a business model launched by automobile manufacturers to meet customer service needs. What is the core meaning of 4S shop? Automotive Lifelong Service Solution? .
Some critics have commented on this model:? The 4S shop model is actually the product of fierce competition in the automobile market. With the gradual maturity of the market, users' consumption psychology is also gradually mature, users' needs are diversified, and the requirements for products and services are getting higher and stricter. The original agency sales system can no longer meet the needs of the market and users.
The emergence of 4S stores can just meet the various needs of users. Can provide well-equipped, clean and tidy maintenance area, modern equipment and service management, highly professional atmosphere, well-maintained service facilities, adequate spare parts supply, fast and timely tracking service system. Through the service of 4S shop, users can have a sense of trust in the brand, thus expanding sales. ?
So? 4S？ What are the key words? Solution? And then what? Service? . Actually? Serve the economy and society? With ... as the background? 4S？ In fact, the mode and others have entered? A competitive era with procedures and services as the core? Our industry sales and service model is the same, but the name is more fashionable and updated.