Chapter I General Provisions
Article 1 This Code is formulated in order to strengthen the management of the company, maintain the good image of the company, specify requirements, standardize behaviors and create a good corporate culture atmosphere.
Chapter II Detailed Rules
Article 2 Service specifications:
1, Instrument: The employees of the company should be neat and generous;
2. Smile service: When you receive inquiries and requests from people inside and outside the company, you should look at the other person and answer with a smile, and never offend the other person;
3. Language: Use language norms in any occasion, with moderate tone and moderate volume. It is forbidden to talk loudly;
4. On-site reception: In case of guests entering the workplace, they should be politely discouraged and ensure that someone is received in the office during working hours (including lunch time);
5. Answer the phone: Answer the phone in time, and generally do not ring more than three times. If the receiver can't answer, the nearest staff should take the initiative to answer, and make a record of answering important calls. It is forbidden to occupy the company telephone for too long.
Article 3 Office order
1. During working hours, you are not allowed to leave your post without reason, chat, eat snacks or make loud noises, so as to ensure a quiet and orderly office environment.
2. The work communication between employees should be conducted in the designated area (hall, conference room, reception room and general manager's room) or through the company's internal telephone. If you need to talk in a personal workspace, the time is generally not more than three minutes (except in special circumstances).
3, the staff should do a good job in the personal work area before the start of working hours and after working hours every day, keep things clean and the desktop clean.
4. The special equipment of each department shall be cleaned regularly by the personnel designated by the department, and the office shall be responsible for the regular cleaning and maintenance of the company's public facilities.
5. When the office equipment (including communications, lighting, audio and video, computers, etc. ) In case of any damage or failure, the employee shall immediately report to the Personnel Administration Department for maintenance, so as to solve the problem in time.
Chapter III Responsibility
The inspection and supervision department of this system shall be implemented by the personnel administration department of the company. In violation of this regulation, the salary will be deducted by 50- 100 yuan.
Second, the office materials management regulations
Chapter I General Provisions
In order to rationalize the management of office materials, meet the needs of work and save expenses reasonably, these regulations are formulated, and the executive department of these regulations is the personnel administration department.
Chapter II Classification of Materials
1, the office materials of the company are divided into low-value consumables, pipe products, valuables and physical assets;
2. Low-value consumables: pens, paper, batteries, staples, glue, etc.
3. Pipeline products: stapler, punching machine, scissors, art knife, folder, calculator, etc.
4. Personal storage: personal use and storage of materials above 300 yuan that involve future expenses;
5. Physical assets: the price of materials is above 300 yuan, such as air conditioners, computers, cameras, video cameras, etc.
Chapter III Procurement of Office Supplies and Materials
1. The procurement of office supplies and materials of the company shall, in principle, be unified by the personnel administration department. It belongs to special materials and can be purchased by the purchasing department with the consent of the general manager.
Purchase orders should be filled in for purchased items, and the purchase of items within 100 yuan must be approved by the department manager and the personnel administration department; More than 100 yuan (including 100 yuan) shall be reviewed by the department head, reviewed by the personnel administration department and approved by the general manager.
2, material procurement by the personnel administration department to appoint someone who's in charge, and take the following ways:
① Fixed point: the company set up a large supermarket or an external distribution point to purchase goods;
② Timing: Purchase at the beginning of each month;
③ Quantification: dynamic adjustment to ensure the stock rationality of standing materials;
④ Special items: Compare the products of many manufacturers and choose the best one.
Chapter IV Acquisition Management
1, according to the classification of materials, the company uses different materials:
2. Low-value consumables: go directly to the front desk clerk to sign for it;
3. Product management: sign directly from the keeper of the personnel administration department;
4. Valuables: collected according to the collection degree of special documents;
5. Physical assets: The office will set up a physical asset management account to accurately record the current situation of fixed assets.
Chapter V Company Material Borrowing
1. Anyone who borrows the company's office equipment needs to fill in a material borrowing form, which shall be signed by the department head for approval.
If the borrowed materials are out of date, the office has the responsibility to urge them to be returned.
3. If the borrowed materials are damaged or lost, compensation shall be paid at the price or at a discount according to the specific situation.
Chapter VI Supplementary Provisions
1. When new employees arrive at their posts, the personnel administration department will notify them to collect office supplies from the front desk clerk; When a person leaves his job, he must go through the formalities of returning office supplies to the personnel administration department. Without the approval of the personnel administration department, other departments may not go through the resignation procedures.
2, the personnel administration department has the right to control the total expenditure of each employee's office supplies recipients.
3. The Personnel Administration Department shall be responsible for the interpretation, supplement and revision of these Measures, which shall be promulgated and implemented after being approved by the General Manager.
Three. Measures for the administration of fax use
(I) General Provisions: These Measures are formulated to strengthen the management of fax use in the company.
(ii) Scope of use
1. These measures are applicable to all situations where the company uses fax machines.
2. The scope of use includes local, domestic and international faxes.
(3), fax receiving management
1. The reception of fax is included in the Company's management measures for receiving and dispatching, and is uniformly received by the receiving and dispatching personnel.
2. After receiving the fax, fill in the receiving register and distribute it to the receiving departments and personnel in time. The originals involving company affairs are kept by the administrative department, and the business department keeps copies.
The fax machine of the company should be turned on and off at any time.
(4) Fax sending management
1, all departments and personnel send faxes, which are sent by the transceiver; Important documents can be sent by the parties themselves.
2, fax sending, must be approved by the leadership, fill in the post registration form, and send it out in time; If it cannot be sent for some reason, it shall promptly notify the relevant parties to handle it separately.
3. The original fax is kept by the personnel administration department.
(5) supplementary provisions
The fax phone can't be used as an ordinary phone, so as not to delay sending and receiving faxes.
Four, the company on duty management regulations
I. General Provisions: This system is specially formulated to ensure the normal working order and property safety of the company.
Second, the management system
1. Duty personnel: The company establishes the duty system of the company or department according to its own situation;
2. Duties of department heads: The company establishes a system of duties of department heads according to its own situation.
Three. The focus and content of management
(1) employees are on duty.
1. Purpose: To maintain the daily work order of the company and contact and handle affairs in time;
2. General working hours are responsibility time;
3. Key points on duty:
(1) Check the cleanliness of the office;
(2) telephone recording, processing and forwarding;
③ Tasks assigned by leaders.
(2), department head on duty
1. Purpose: focus on the company's business work;
2. Generally, off-duty hours or holidays are duty hours;
3. Key points on duty:
(1) Receive visitors after work;
(2) Handling the unfinished work;
(3) Handling emergencies and emergencies after work;
(4) When the personnel on duty make a call on duty, they should record the call time, unit, caller and main contents;
⑤ The reception guests on duty should record the visiting time, units, visitors and main contents, and put forward handling opinions;
6. The personnel on duty shall fill in the duty log accurately according to the regulations.
Fourth, the post regulations
1, observe the duty discipline, shift on time, ask for leave in advance, so as to arrange temporary replacement;
2. Stick to your post when you are on duty, and don't gather people to play cards, watch TV or sleep;
3, do a good job of anti-theft and fire prevention within the specified time, especially to strengthen the supervision of key parts;
4, the reception guests should be loose inside and tight outside, warm greeting, with a high degree of vigilance, good at identifying people's intentions, to keep his mouth shut, can not talk nonsense;
5. The personnel on duty should pay close attention to the whereabouts of leadership activities. If they can get in touch in an emergency, they must put the information of public security, fire protection, hospitals, water supply, gas supply, power supply, communications and other departments, as well as the addresses, telephones and routes of trains, planes and taxis in obvious places for emergencies.
6. In case of emergency, you should be calm and dare to take responsibility. On the one hand, we should boldly take emergency measures to avoid delay. On the other hand, report to the competent leader in time or report to the police in conjunction with the public security department.
Five, answering the phone on duty should pay attention to:
1. Be polite: No matter whether you call in or visit, you should take the initiative to inform the company name, position and name. If the other party doesn't inform you, you should ask politely.
2, the use of language civilization, avoid blunt attitude;
3. For important or long-term calls, please ask the other party to repeat;
4. For the call to the company leader, first ask the company name, position and name of the other party, and then gently answer "Please wait a moment, I will help you find it" before handling it;
5. Be kind, polite and answer appropriately when asking questions and consulting;
6, in addition to emergency report at any time, generally will be a number of telephone content together, report systematically;
7. Increase the intensity of duty on holidays, and the department head of the company will take charge of the shift. After asking for the consent of subordinates, the duty watch will be dispatched and printed and distributed to all relevant departments and personnel;
8, according to the need, can arrange the company's single employees and work on duty, and give appropriate overtime subsidies.
Supplementary clause of intransitive verbs
1. The staff on duty and the person in charge of the department on duty are tax-free, and can take turns to rest when necessary.
This system shall be interpreted and supplemented by the personnel administration department, and promulgated and implemented after being approved by the general manager.
This system shall come into force on March 20, 20 1 1 year, and it shall also be applicable when revised.