12328 as the "No.1 telephone" in the transportation industry, the traffic service supervision telephone can receive complaints, reports, information consultation and suggestions in the business fields of roads, waterways, road transport (including urban passenger transport), maritime search and rescue, maritime affairs, salvage, etc. through telephone, SMS, portal website, WeChat, mobile phone client and other channels, so as to solve the problem of poor complaint channels and inconvenient reporting.
Network operation, realize the closed-loop workflow of telephone business such as instant reply, classified transfer, timely tracking, filing, spot check and return visit, make full use of a large number of data generated by the operation of 12328 telephone system to analyze, master and track the hot, difficult and focus issues in the industry, and improve the governance capacity and public service level of the transportation industry.