The essence of effective communication, ineffective communication can be seen everywhere in the work, and there are countless examples of screwing things up because of no communication or poor communication. So, what kind of communication is effective communication? The following is the essence of effective communication I shared, and I hope it will help you.
The essence of effective communication 1 essence 1: Effective communication should be based on each other's true thoughts. Don't think that just because you say something, others will definitely receive your message.
When we study computer technology, we will find that computer communication is always done by getting confirmation information from the other party, not by sending information. Although this stupid method seems to reduce the communication efficiency, it makes the communication between computers very reliable. Sending a message is the end, which is the most common mistake in communication today when information transmission is highly developed. Many times, we always think that the speaker has completed the communication, regardless of whether the other party really received the message we sent or understood the meaning of the message. I have observed that some new consultants often make such mistakes when communicating with clients. For example, the proposal is sent to customers by email, but they will not confirm whether they have received it by phone, information or other means, and even hold the attitude that "my work has been completed anyway, and it is none of my business if the other party has not received it". In fact, this is also the most direct manifestation of "poor communication" in many projects.
In our daily work, we often see such scenes. Li Lei asked Han Meimei to finish something, but after a while, we found that Han Meimei didn't start doing it at all. It's not that Han Meimei doesn't want to do it, but that there is a communication problem between them. Han Meimei didn't care what Li Lei said, or didn't understand what Li Lei meant. Many times, quarrels at work are caused by such a small misunderstanding.
The fundamental way to solve these problems is to communicate effectively, make sure that the other party understands what you mean, and then make sure that the other party agrees or refuses you. No matter what the result is, a conclusion must be drawn. At this point, the communication is over. Always remember that the communication is not over until you are sure that the other party has really received the information and the meaning of the information you conveyed.
The second essence is to communicate in words that the other party can understand. "People talk like human beings, ghosts talk like ghosts" to avoid showing off their knowledge and complicating simple problems.
Since communication should aim at the other party's understanding of your meaning, when expressing your meaning, you need to discuss those issues with the other party on the basis of your understanding, or use the language that the other party can understand and understand. In layman's terms, it means "talking to people and talking nonsense with ghosts". We found that one of the core skills of excellent consultants is that when communicating with clients at different levels, the same scheme can always be expressed in a language that the other party can understand, while when communicating with the other party, the general consultant is often like reciting a manuscript-no matter who the other party is, just "recite" the scheme. The latter made a mistake-always assuming that the audience has the same level of understanding as others and knows all the backgrounds and so on. And only use the language you can understand, not "different from person to person".
Essence 3: communication should be concise, to the point, and less nonsense.
Communicate with people without disturbing them. Many people think that the more they talk, the more information they receive. In fact, there is too much nonsense, and the other party simply can't figure out what you want to say, and the effect of communication is zero. What's more, in communication, there will be a little noise, and there will be too many words, which will inevitably make people misunderstand. This is noise. Any good communication needs to know who the other person is and what kind of sentence or two can make the other person understand your intention.
Essence 4: Eloquence is not equal to being good at communication. The purpose of communication is to make the other party accept their own ideas, not refute them.
The key to effective communication with people is not to prove that you are right, but to achieve the purpose of communication. Many people are good at arguing. At that time, the other party seemed to have nothing to say and even accepted their views. However, when others think about it afterwards, they feel as if they have been fooled, but they have a lot of rebellious psychology. This seemingly successful communication is actually a complete failure. Many times, some people feel that they have convinced each other at that time, and it didn't take long for them to change their minds. In fact, it is not that the other party has changed his mind at all, but has never been persuaded. When persuading others, rhetoric and eloquence can never compare with the exact facts.
The essence of effective communication II
Communication must have a clear goal.
Only when everyone has a clear goal can it be called communication. If everyone comes without a goal, it is not communication. What is this? Just talking. But before, we often couldn't tell the difference between chatting and communication. Often, colleagues or managers would come over and say, So-and-so, let's go out and have a casual exchange. Casual communication is a contradiction in itself. Communication must have a clear goal, which is the most important prerequisite for communication.
Reach an agreement with * * *
After the communication, it is necessary to form an agreement recognized by both parties or parties. Only when such an agreement is formed can a communication be completed. If there is no agreement, then this time it cannot be called communication. The sign of whether communication is over is whether agreement is reached. In the actual work process, it is common for us to communicate with each other, but in the end, we did not form a clear agreement and went to work separately. Because of the different understanding of the communication content, it is impossible to reach an agreement, which leads to low work efficiency and many contradictions between the two sides.
Exchange information, thoughts and feelings.
The content of communication is not only information, but also thoughts and emotions. So which is easier to communicate, information, thoughts or emotions? It's information. What time do you get up today? What time is it now? When is the meeting? How many meters ahead?
Such information is easy to exchange. And thoughts and emotions are not easy to communicate. In the process of our work, many obstacles make our thoughts and emotions unable to communicate well. In fact, in the process of communication, we transmit more ideas to each other, but the content of information is not the main content.
When we communicate with others, the first thing we should say when we meet is, "The purpose of my coming to see you this time is-". It is very important to say what you want to achieve in the first sentence of communication, and it is also a manifestation of your communication ability in behavior.
At the end of our communication with others, we must sum it up in the following words: Thank you very much. We have reached such an agreement through the communication just now. Do you think this is the agreement? This is a very important manifestation of communication skills, that is, someone must make a summary at the end of communication, which is a very good communication behavior.