Car dealership speech 1 Dear leaders, guests, ladies and gentlemen,
In September in Jiangcheng, sweet-scented osmanthus is fragrant. On the occasion of celebrating the Mid-Autumn Festival in the whole region, we are pleased to welcome the leaders and guests attending the opening ceremony of the first Hechuan International Automobile Exhibition. First of all, on behalf of Hehe District Party Committee and District People's Government, and on behalf of the organizing committee of the 20xx Fishing City Tourism and Culture Festival, I would like to extend my warm welcome and sincere thanks to the leaders, guests and friends from all walks of life who attended the ceremony! I would like to express my heartfelt thanks for the careful guidance of Chongqing Municipal Commercial Committee, the selfless work of all the comrades in the organizing committee of the auto show, the active participation of exhibitors from auto companies and the full support of the news media!
Hechuan is located in the northwest of Chongqing, adjacent to Liangjiang New District of Chongqing, 24 kilometers away from the main city of Chongqing. It is one of the six regional central cities planned and constructed in Chongqing, and also the traffic artery and "economic corridor" leading to northern Sichuan, Shaanxi, Gansu and other provinces. In recent years, we have seized the opportunity of "Five Chongqing" construction, vigorously implemented the working idea of "342 1", accelerated the development of industrial economy, completely transformed urban construction, prospered commercial services, and achieved a regional GDP of 228 in 20xx. 700 million yuan, an increase of 16. 3%, the per capita disposable income of urban residents is151kloc-0/8 yuan, and the net income of rural residents is 6,005 yuan. Recently, after many efforts, BAIC Printing Automobile Southwest Production Base Project with an annual output of 300,000 mini-cars of BAIC Group settled in Hechuan, and construction started at the end of the year. It is expected to be put into production 20xx years ago, when Hechuan will become an indispensable mini-car manufacturing base in Southwest China. In addition, since last year, driven by a series of national and Chongqing policies to stimulate consumption, especially the policy of cars going to the countryside, the car sales in Hechuan and surrounding counties have increased month by month, creating a good atmosphere and foundation for this auto show.
The first Hechuan International Automobile Exhibition complied with the needs of sales enterprises and citizens, with the aim of "serving enterprises, serving citizens and serving economic development" and the theme of "Charming Hechuan, a grand event of automobile world". The auto show is large in scale, high in internationalization and rich in activities. It is believed that the holding of this exhibition will certainly build a platform for automobile enterprises to display and sell, and provide the general public with an opportunity that many parties must choose. At the same time, I also hope that the organizers and relevant departments will work together to implement the plan according to the established plan, and strive to make this auto show a grand event that the government, the people and the merchants are satisfied with! It is hoped that all exhibitors will take this auto show as an opportunity to deepen exchanges and strengthen cooperation, and strive to build Hechuan automobile industry into an industrial platform integrating manufacturing, display, exchange and trade, so that citizens can benefit from car purchase and the automobile consumption market can be further activated.
Affectionate Sanjiang, hospitable Hechuan people. Sincerely look forward to the leadership's concern and support for Hechuan's development as always, and hope that all friends will come to Hechuan for sightseeing and inspection often to promote Hechuan's better and faster economic and social development!
Finally, I wish the first Hechuan International Automobile Exhibition a complete success! I wish all leading friends a happy Mid-Autumn Festival!
Thank you!
Car dealership speech 2 Dear general manager's office, leaders and colleagues,
Good morning everyone.
It's an honor to stand here as a competitor in charge of the automobile dealer business department. I sincerely thank the company leaders for building a platform for us to exercise and participate through openness, equality, competition and merit selection, and giving us an opportunity. I am willing to accept the test and selection of leaders and everyone.
First of all, I want to introduce myself to you. I have been engaged in the insurance industry 15 years, and officially joined the company in June of 5438+0, working in the company's claims department and the car dealership business department respectively. I have been engaged in claims settlement since I joined the insurance company. The company gave me a turning point and successfully hired a brand-new department, the car dealership business department. During my work in the automobile dealer business department, I kept abreast of market trends. Seriously implement the company's annual task decomposition and development plan, strictly implement the basic law formulated by the company, and conduct long-term and continuous business training for channel personnel, so that many business personnel who have just joined the insurance industry know nothing about the car dealership business, and now the annual premium exceeds one million yuan. I constantly strengthen the promotion and supervision of the core business of channel personnel, so that the core business of the channel continues to grow. By May of 20xx, the total channel core business increased by 58.53% compared with that of 20xx, with a monthly increase of 65,438+. It not only increased the core business of the channel, but also contributed1896,400 yuan of telephone sales business by May of 20xx.
I have worked in the car dealership business department for more than three years, and I have been working hard, and no violations have occurred. I usually actively maintain the cooperative relationship between the company and customers, leaving a good impression on some car dealers in the urban area. Actively communicate with other channels to ensure orderly competition among channels; In addition, I also did the following work during my work in the garage:
1, urban storefront maintenance, since entering 20xx, urban 4s stores have accumulated.
Participate in communication and maintenance, follow the business and visit at least 3 4s stores every week to understand the situation, assist manufacturers to understand the relevant regulations of the company in time, and solve the problems existing in the repair in time;
2. Personnel training. After 20xx years, in order to improve channel personnel.
Business skills, to mobilize people's work initiative, I use weekly meetings instead of training, give a business briefing to the in-store staff in the channel once a week, solve the related problems that occur in a week, train people with low business separately, accompany the store to develop the industry, and improve business skills and business volume;
3. County channel construction. After 1x years, actively communicate with the channel personnel of car dealers in the county company, determine reasonable and necessary related expenses support according to the market situation, and negotiate with the manager of the county company to solve the problems existing in business. At the same time, I introduced the second-network business extended by city sellers to the county business personnel, improved the second-network business, and provided some help for the county business.
4, directly under the team construction, directly under the team where there are only four people.
People, the annual premium is 2.35 million yuan. Since the beginning of 20xx, the directly affiliated team has strictly implemented the basic law assessment and actively introduced qualified personnel. Now, the directly affiliated team has grown to 7 people, signing contracts for 17 4s stores. It is estimated that the core premium of dealer channel will be 1 1 10,000 yuan in 20xx, and the guaranteed per capita premium will be10.2 million yuan, including private cars.
5, often communicate with the director of the city company claims center, keep abreast of business development.
Solve all kinds of problems or report to the general manager in charge in time, assist the claims department and 4s shop to do a good job in maintenance, seriously solve the problems caused by fixed loss and nuclear loss, and ensure the business stability of 4s shop.
At the same time, I also see that my work for more than three years also has some shortcomings that need to be improved, such as: 1, and the update rate is low. In 20xx, the company increased the assessment of the update rate of high-quality family cars, but the promotion of the update rate of car dealers has been slow, except for some special reasons, which is also the personal update of private cars in the early stage.
Caused by less attention;
2. The county business tracking is not strong enough, the business development is unbalanced, and some team businesses do not advance but retreat; The development of car dealers' business in 20xx is mainly concentrated in the urban areas of Yingshang and Taihe County and other companies, which is far from this year's task, which is different from my understanding of counties and districts.
Insufficient understanding of the market, insufficient communication with county company managers and poor supervision of business personnel have certain relations;
3. Lack of judgment on the sudden change of the car dealership market. In 20xx, the change of automobile distribution market accelerated and the market competition intensified. I don't know the dynamics of market changes in advance, which has a certain impact on the performance of car dealership business in the first half of the year.
4. Compared with direct communication, people have insufficient scruples about the psychological acceptance of others, which leads to doing bad things with good intentions;
When I participated in this competition, I rearranged my understanding and thoughts on the car dealership business. Grasping the development of car dealership business in the future business development is to grasp the market, and it is also a key to deal with the market rate. In view of the shortcomings in the previous work, learn from the mistakes, solve the problems in the work after the game, and conscientiously implement the work assigned by the company. In view of the problems existing at this stage, I prepare for the later work from the following aspects:
I. High-quality business renewal and customer authenticity
1. First of all, channel update is centralized. According to the renewal list information, the renewal support post will quote the customers whose policies are about to expire every 30 days three months in advance and publicize the relevant preferential measures of the company, and then hand them over to the store staff and county sales staff later.
Keep following up. Secondly, in the process of telephone promotion, observe the' words' and marketing plan of the car dealer's own renewal personnel, conduct targeted training on the return visit of renewal in the car shop every month, and formulate corresponding stimulus plans in combination with relevant measures in the car. Third, come on.
Understand the total number of renewals of all car dealers and the proportion of our company's renewals among car dealers, deeply understand the reasons for the failure of various renewals, and ask our sales staff to provide renewal analysis reports.
2. In order to do a good job in the renewal of the dealer channel, the dealer channel will make a renewal promotion plan in time in combination with the market situation, mobilize the enthusiasm of the channel personnel, and adhere to the renewal work effectively for a long time.
3. Collate the customer information for the second time, establish the customer information materials that the company has not renewed, and continue to do a good job of customer return visit communication, paving the way for customers to return to the company for underwriting in the coming year;
4. In view of the authenticity of customer information, the channel will continue to conduct spot checks and return visits, and assist in tracking customer information for a long time through the satisfaction of customers when underwriting and the claims after the accident to ensure the authenticity and accuracy of the information;
Second, the real implementation of the restoration work.
1. The car dealer department provides the latest list of cooperative car dealers, and makes a reasonable proportion of sending for repair and determines the key points of sending for repair according to the scale of cooperative premium. It is recommended that the claim adjuster follow the repair order. At the same time, the automobile dealer service card will be printed for the survey and damage assessment personnel to guide customers to send for repair.
Distribution, convenient for customers to contact for maintenance or consultation.
2. Urban area: key maintenance dealers have been identified, and it is recommended that the survey personnel take the initiative to push for repairs on site; County: If the customer requests to go back to the urban area for maintenance, it is suggested that the survey personnel give priority to the key repair shops in the urban area; If customers require local maintenance, the key maintenance shops in the county should be cooperative car dealers; If there is no cooperative car dealer, the maintenance should be sent to the cooperative repair shop of the county company for maintenance.
3. In addition to working out the feasible proportion of sending and repairing with the claims department, we will also work out different sending and repairing schemes for different vehicles in danger. For example, in the business of car dealers billing, after the customer reports the case, the car dealers will send it back to the maintenance management post to contact the car dealers. It is suggested that the surveyors take the initiative to guide the customers to return to the bicycle dealers for fixed damage maintenance, prompt and assist the customers to get in touch with the cooperative vehicle dealers, and actively inform the vehicle dealers to contact the customers to confirm the survey and fixed damage rescue plan. For non-dealership business and three-car business, it is recommended that investigators take the initiative to contact the dealership management. For vehicles that meet the business scope of the dealership, actively guide and persuade customers to come to our company to cooperate with the dealership for maintenance, and give the customer the phone number of the dealership in time, and inform the dealership that the accident will be followed up by the backstage service personnel of the dealership. For customers who strongly demand not to cooperate with the maintenance of the dealership, please sign at the relevant material supplier, and the dealership channel will continue to follow up in order to transfer to the three-car insurance for the next year.
Third, comb the authenticity of channel personnel and expand the second network business.
1. Carefully sort out the expansion personnel of the Second Network, ensure the matching of personnel and posts, resolutely clean up the channels that do not meet the channel requirements, and pave the way for the introduction of new personnel;
2. Actively communicate with 4s stores that have found secondary agents in urban areas, and extend the 4s secondary agents in urban areas to county towns to improve the development of car dealers in county towns;
3、
Verb (abbreviation of verb) intransitive verb expands business (non-automobile) around automobile dealer business.
Finally, to borrow a sentence from the Analects of Confucius, the knower is not confused, the benevolent is not worried, and the brave is not afraid! In my future work, I will not only be satisfied with pulling the cart with my head down, but also look up at the road. In the future work, I will continue to broaden my horizons, improve my own quality and wholeheartedly contribute to the development of the company.
Thank you all
Car dealership speech 3 Dear general manager's office, leaders and colleagues,
Good morning everyone.
It's an honor to stand here as a competitor in charge of the automobile dealer business department. I sincerely thank the company leaders for building a platform for us to exercise and participate through openness, equality, competition and merit selection, and giving us an opportunity. I am willing to accept the test and selection of leaders and everyone.
First of all, I want to introduce myself to you. I have been engaged in the insurance industry 15 years, and officially joined the company in June of 5438+0, working in the company's claims department and the car dealership business department respectively. I have been engaged in claims settlement since I joined the insurance company. The company gave me a turning point and successfully hired a brand-new department, the car dealership business department. During my work in the automobile dealer business department, I kept abreast of market trends. Seriously implement the company's annual task decomposition and development plan, strictly implement the basic law formulated by the company, and conduct long-term and continuous business training for channel personnel, so that many business personnel who have just joined the insurance industry know nothing about the car dealership business, and now the annual premium exceeds one million yuan. I constantly strengthen the promotion and supervision of the core business of channel personnel, so that the core business of the channel continues to grow. By May of 20xx, the total channel core business increased by 58.53% compared with that of 20xx, with a monthly increase of 65,438+. 50%, in the off-season of sellers' sales, the business also achieved normal growth; It not only increased the core business of the channel, but also contributed1896,400 yuan of telephone sales business by May of 20xx.
I have worked in the car dealership business department for more than three years, and I have been working hard, and no violations have occurred. I usually actively maintain the cooperative relationship between the company and customers, leaving a good impression on some car dealers in the urban area. Actively communicate with other channels to ensure orderly competition among channels; In addition, I also did the following work during my work in the garage:
1, urban storefront maintenance. Since entering 20xx, I have actively participated in the communication and maintenance of urban 4s stores, followed the business and visited at least 3 4s stores every week to help manufacturers understand the relevant regulations of the company in time and solve the problems existing in delivery and maintenance in time;
2. In terms of personnel training, after 20xx years, in order to improve the business skills of channel personnel and mobilize their work initiative, I will give a business briefing to the in-store personnel in the channel once a week in the form of meeting instead of training, solve the related problems that occur in a week, and train the personnel with low business separately, accompany the in-store exhibition industry, and improve their business skills and business volume;
3. County channel construction. After 1x years, actively communicate with the channel personnel of car dealers in the county company, determine reasonable and necessary related expenses support according to the market situation, and negotiate with the manager of the county company to solve the problems existing in business. At the same time, I introduced the second-network business extended by city sellers to the county business personnel, improved the second-network business, and provided some help for the county business.
4. Construction of directly affiliated teams. There are only four people in the team directly under the team, and the annual premium is 2.35 million. Since the beginning of 20xx, the directly affiliated team has strictly implemented the basic law assessment and actively introduced qualified personnel. Now, the directly affiliated team has grown to 7 people, signing contracts for 17 4s stores. It is estimated that the distributor channel core premium will be 1 1 10,000 yuan in 20xx, and the per capita premium will be 60 million yuan.
5. Frequently communicate with the director of the municipal company's claims center, keep abreast of all kinds of problems in business development and solve them in time or report to the general manager in charge, assist the claims department and the 4s shop to do a good job in maintenance, and seriously solve the problems of fixed loss and nuclear loss to ensure the business stability of the 4s shop.
At the same time, I also see that in more than three years of work, I still have some shortcomings to improve, such as:
1, low renewal rate. In 20xx, the company increased the assessment of the renewal rate of high-quality family cars, but the improvement of the renewal rate of car dealers has been slow, except for some special reasons, which is also caused by personal neglect of private car renewal in the early stage;
2. The county business tracking is not strong enough, the business development is unbalanced, and some team businesses do not advance but retreat; The development of car dealers' business in 20xx is mainly concentrated in the urban areas of Yingshang and Taihe County and other companies, which is far from this year's task. This is related to my lack of understanding of the county market, poor communication with county company managers and poor supervision of business personnel.
3. Lack of judgment on the sudden change of the car dealership market. In 20xx, the change of automobile distribution market accelerated and the market competition intensified. I don't know the dynamics of market changes in advance, which has a certain impact on the performance of car dealership business in the first half of the year.
4. Compared with direct communication, people have insufficient scruples about the psychological acceptance of others, which leads to doing bad things with good intentions;
When I participated in this competition, I rearranged my understanding and thoughts on the car dealership business. Grasping the development of car dealership business in the future business development is to grasp the market, and it is also a key to deal with the market rate. In view of the shortcomings in the previous work, learn from the mistakes, solve the problems in the work after the game, and conscientiously implement the work assigned by the company. In view of the problems existing at this stage, I prepare for the later work from the following aspects:
I. High-quality business renewal and customer authenticity
1. First of all, channel update is centralized. According to the renewal list information, the renewal support post will quote the customers whose policies are about to expire every 30 days three months in advance and publicize the relevant preferential measures of the company, and then hand them over to the store staff and county sales staff for further follow-up. Secondly, in the process of telephone promotion, observe the words and marketing plans of the car dealers' own renewal personnel, conduct targeted training on the renewal visits in the car stores every month, and formulate corresponding stimulus plans in combination with relevant measures in the car. Thirdly, it is necessary to know the total number of renewals by all car dealers and the proportion of renewals by our car dealers, deeply understand the reasons for the failure of various renewals, and ask our sales staff to provide an analysis report on renewals.
2. In order to do a good job in the renewal of the dealer channel, the dealer channel will make a renewal promotion plan in time in combination with the market situation, mobilize the enthusiasm of the channel personnel, and adhere to the renewal work effectively for a long time.
3. Collate the customer information for the second time, establish the customer information materials that the company has not renewed, and continue to do a good job of customer return visit communication, paving the way for customers to return to the company for underwriting in the coming year;
4. In view of the authenticity of customer information, the channel will continue to conduct spot checks and return visits, and assist in tracking customer information for a long time through the satisfaction of customers when underwriting and the claims after the accident to ensure the authenticity and accuracy of the information;
Second, the real implementation of the restoration work.
1. The car dealer department provides the latest list of cooperative car dealers, and makes a reasonable proportion of sending for repair and determines the key points of sending for repair according to the scale of cooperative premium. It is recommended that the claim adjuster follow the repair order. At the same time, the automobile dealer service card is printed for the survey and damage assessment personnel to issue when instructing customers to send for repair, so as to facilitate customers to contact for maintenance or consultation.
2. Urban area: key maintenance dealers have been identified, and it is recommended that the survey personnel take the initiative to push for repairs on site; County: If the customer requests to go back to the urban area for maintenance, it is suggested that the survey personnel give priority to the key repair shops in the urban area; If customers require local maintenance, the key maintenance shops in the county should be cooperative car dealers; If there is no cooperative car dealer, the maintenance should be sent to the cooperative repair shop of the county company for maintenance.
3. In addition to working out the feasible proportion of sending and repairing with the claims department, we will also work out different sending and repairing schemes for different vehicles in danger. For example, in the business of car dealers billing, after the customer reports the case, the car dealers will send it back to the maintenance management post to contact the car dealers. It is suggested that the surveyors take the initiative to guide the customers to return to the bicycle dealers for fixed damage maintenance, prompt and assist the customers to get in touch with the cooperative vehicle dealers, and actively inform the vehicle dealers to contact the customers to confirm the survey and fixed damage rescue plan. For non-dealership business and three-car business, it is recommended that investigators take the initiative to contact the dealership management. For vehicles that meet the business scope of the dealership, actively guide and persuade customers to come to our company to cooperate with the dealership for maintenance, and give the customer the phone number of the dealership in time, and inform the dealership that the accident will be followed up by the backstage service personnel of the dealership. For customers who strongly demand not to cooperate with the maintenance of the dealership, please sign at the relevant material supplier, and the dealership channel will continue to follow up in order to transfer to the three-car insurance for the next year.
Third, comb the authenticity of channel personnel and expand the second network business.
1. Carefully sort out the expansion personnel of the Second Network, ensure the matching of personnel and posts, resolutely clean up the channels that do not meet the channel requirements, and pave the way for the introduction of new personnel;
2. Actively communicate with 4s stores that have found secondary agents in urban areas, and extend the 4s secondary agents in urban areas to county towns to improve the development of car dealers in county towns;
3. 5. 6. Expand business around car dealership business (non-car).
Finally, to borrow a sentence from the Analects of Confucius, the knower is not confused, the benevolent is not worried, and the brave is not afraid! In my future work, I will not only be satisfied with pulling the cart with my head down, but also look up at the road. In the future work, I will continue to broaden my horizons, improve my own quality and wholeheartedly contribute to the development of the company.
Thank you all.
Speech by car dealers 4 Dear guests, media friends, ladies and gentlemen,
Hello everyone!
Beautiful mountains and rivers, beautiful scenery, tiger leaping crescent moon. It is a great honor to meet with you at Nanyang Longchi Automobile Sales Co., Ltd. at the beginning of the Year of the Loong, which is full of vitality, to witness the launch of brand-new Dongfeng Shen Feng series 20xx models. Here, on behalf of Nanyang Longchi Automobile Sales Co., Ltd., I would like to express my heartfelt thanks to all of you for coming.
Since the trial operation in August, with the increasing attention from all walks of life and the unremitting efforts of Longchi employees, Nanyang Longchi Automobile Sales Co., Ltd. has gradually grown in scale, its business has gradually matured, and it has gone through a difficult process from debt to meager profit and from weak to strong. At present, Nanyang Longchi has occupied an important market position in Nanyang automobile sales industry and is the sole distributor of Dongfeng Shen Feng series in Nanyang area. 4S stores are not only constantly improving and powerful, but also have direct stores opposite Beijing Road Laojingda Hotel and agents in Dengxian, Xinye and Xixia. With our continuous efforts, in the next few months, Dongfeng Shen Feng's outlets will be all over Nanyang counties, which will greatly facilitate the needs of car buyers.
In the future work, we will adhere to the principle of "satisfying users, reassuring users and taking users as the center" according to the promotion plan and work deployment of Dongfeng passenger car, standardize the service process, and actively carry out various high-quality service activities such as 24-hour service, free towing, free inspection, free consultation, preferential maintenance, telephone call back, door-to-door service, car purchase reservation and maintenance, so as to provide the fastest service for the users of Dongfeng Shen Feng brand series.
Through continuous innovation in technology and management, Nanyang Longchi has improved its market competitiveness and profitability. In the past six months, Dongfeng Shen Feng has maintained the momentum of rapid sales growth.
At the new product launch conference, Shen Feng S30, H30 and H30Cross departments launched 20xx models. H30Cross, which has always been favored by car buyers, has also launched the standard Zunshang version. I believe that this new release will bring more choices to car buyers, both in terms of models and prices.
Ladies and gentlemen, the media, thank you for your support to various businesses of Dongfeng Shen Feng Automobile in the past. I hope you will continue to pay attention to Dongfeng Shen Feng and Nanyang Longchi in the brand-new 20xx year!
thank you
Car Dealer Speech 5 Dear colleagues:
The theme of my speech today is: Strictly observing quality is the bottom line of our life.
Today's society is developing rapidly. Facing the new normal and new state of social development, the market economic system is more standardized and ruled by law. The automobile industry we are engaged in is facing severe industry competition. If you don't advance, you will retreat. It can be said that I am faced with both good opportunities and more cruel challenges. Under the competition law of survival of the fittest in the market, the only way and means to achieve survival and development is to firmly grasp the product quality. Only by relying on quality can we survive and develop.
How to speed up the quality construction and strictly control the quality lies in every employee. Because every employee of ours is the founder of the company's product quality, a valuable asset of the company, and a source of the company's development.
As a member of the company, strict quality requires us to establish a strong sense of crisis. Only by establishing a sense of crisis can we treat our market, our products and our customers actively, correctly and comprehensively, truly understand our environmental situation and know ourselves and ourselves. At present, the automobile industry in China is developing rapidly. Although the market is vast, the standards and requirements of the market and customers are getting higher and higher and stricter. Quality is the most critical core point in this silent battle. Whoever has good quality and excellent quality can grasp the initiative of the market, win the market and win the living space, and vice versa. Therefore, we must firmly establish the crisis consciousness and quality concept, so that we can go further.
As a member of the company, strict quality control is the bounden duty of every employee, and customers are our parents. Only by doing our products well and improving the quality of products will customers be satisfied and the company will have credibility. If a defective product reaches customers, it will not only ruin our company's reputation, but also ruin our job. Therefore, in the face of quality control, we have no room to relax and slack off. In their respective jobs, each of us should strictly implement various rules and regulations and work procedures, and do our job well with a high sense of responsibility.
Strict quality control is also the top priority of the company's future scientific development and the foundation of the company. In today's market-oriented, we will also take strict quality as a long-term work and make unremitting efforts to achieve long-term success; At the same time, the company will also formulate clear reward and punishment measures, and introduce a series of incentive measures in combination with the actual situation to reward employees who strictly control quality and punish employees who have caused various quality problems due to work reasons.
Dear colleagues,
Welcome the prosperous times, those who attack will be honored and those who shrink will be ashamed. The road ahead is clear. Facing the future, let's share joys and sorrows with Qixin, do every job well with our full blood and passion, strictly control the quality and keep the bottom line of life.
Finally, I firmly believe that with the joint efforts of everyone, we have the confidence and ability to make our future better.