Broadly speaking, employee relationship management is that in the enterprise human resources system, managers at all levels and functional managers of human resources adjust the relationship and influence between enterprises and employees, employees and employees through the formulation and implementation of various human resources policies and management behaviors, as well as other management communication means, so as to achieve organizational goals and ensure value-added for employees and society. In a narrow sense, employee relationship management is the communication management between enterprises and employees. This kind of communication adopts more flexible, encouraging and non-mandatory means, thus improving employee satisfaction and supporting the realization of other management objectives of the organization. Its main duties are: to coordinate the relationship between employees and the company, employees and employees, and to guide the establishment of a positive working environment.
Elements included in employee relationship management
Modern proactive employee relations management mainly includes: labor relations management, legal issues and complaints, employee activities and coordination, psychological counseling services, employee conflict management, employee internal communication management, job enrichment, promotion, employee information management, employee reward and punishment management, employee discipline management, dismissal, layoffs and temporary dismissal, mergers and acquisitions, job expansion, job rotation, etc. 16. Among them, "labor relations management" refers to the traditional content of signing contracts and resolving labor disputes; And "psychological counseling service" is the most fashionable and popular welfare in enterprises now, which comes from the increasingly strong competitive pressure; "employee information management" is very important for large-scale companies, such as companies with thousands of people; In addition, "dismissal, layoff and temporary dismissal, merger and acquisition" is a slightly negative employee relationship management, which is used to deal with employees. As shown below.
Reprinted from MBA think tank encyclopedia/wiki/%e9% A6% 96% e9% A1%B5.