1. Confirm the payment type and time period of the query, and ensure that the query conditions and requirements meet the platform query specifications.
2. Check whether the network connection is normal. If the network connection is unstable or fails, the query results will be affected.
3. For specific inquiry steps and questions related to payment information inquiry, contact the customer service staff or relevant person in charge of Yongchuan public payment platform.
4. If the above methods fail to solve the problem, you can try to contact the payment unit or relevant departments for specific payment information inquiry.